Show:
IOM Competencies
TW Structure
Communication and Delegation
Conflict and Collaboration
Patient Safety
100
_____________ does not mean giving patients whatever they want; rather, patients want guidance from their care providers, but they expect that guidance to be provided in the context of full and unbiased information about options, benefits, and risks.
What is patient-centered care?
100
The process of achieving unity of action among interdependent activities.
What is coordination?
100
This handoff technique features descriptions of “situation, background, assessment and recommendations”.
What is SBAR?
100
All parties involved are listened to and that decisions are developed together. This is an integral part of patient-centered care and safe, quality care.
What is collaboration?
100
An unplanned event that did not result in injury, illness, or damage - but had the potential to do so.
What is a near-miss?
200
Work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.
What is teamwork?
200
This team involves professionals from a variety of disciplines with fixed leadership and membership. One person makes the final treatment decision.
What is an multi-disciplinary team?
200
UAP
What is unlicensed assistive personnel?
200
“The doctor is mad at the anesthetist for not having the patient ready for surgery.” - This is an example of _________.
What is conflict?
200
The following are examples of _______. A mistake in dosage or route of administration, failure to prescribe or administer the correct drug or formulation for a particular disease or condition, use of outdated drugs, failure to observe the correct time for administration of the drug, or lack of awareness of adverse effects of certain drug combinations.
What is medication error?
300
Conflict resolution, Change, Delegation, Coordination, Collaboration, Communication
What are the elements of IOM teamwork compentencies?
300
These are the building blocks that form hospitals. Clinical team is a form of this.
What are microsystems?
300
Right task, right circumstances, right person, right direction, right supervision.
What are the 5 Rights of Delegation?
300
Power that originates from serving in a formal position (e.g., team leader, manager, CNO).
What is formal power?
300
Few medical errors are as terrifying as those that involve patients who have undergone surgery on the wrong body part, undergone the incorrect procedure, or had a procedure intended for another patient. These "wrong-site, wrong-procedure, wrong-patient errors" (WSPEs) are rightly termed ___________.
What are “Never Events”?
400
This can facilitate greater collaboration among health professionals, resulting in better work environments. It can also synergistically integrate the active involvement of those in your care with the expertise of educators and clinicians alike, leading to improvement in the delivery of health care.
What is interprofessional practice?
400
“I lead the team, clarify the team’s purpose and operating rules/guidelines, provide resources and information for the team as needed.”
Who is a team leader?
400
The activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.
What is communication?
400
If I _______ you, I hold you in high esteem and value your opinions greatly. Mutual _______ and trust are foundational to effective interprofessional working.
What is respect?
400
Process of avoiding inadvertent medication inconsistencies by reviewing the patient's current medication regimen and comparing it with the regimen being considered for the new setting of care.
What is “Medication Reconciliation”?
500
Discipline in the health care sector that applies safety science methods toward the goal of achieving a trustworthy system of health care delivery. Patient safety is also an attribute of health care systems; it minimizes the incidence and impact of, and maximizes recovery from, adverse events.
What is patient safety?
500
These are the characteristics of an _____________: communicate in a timely and accurate mannger, understand everyone’s role and expertise, get-along (resolve conflict).
What is an effective team?
500
Successful work is accomplished when high-quality relationships and communication are present.
What is relational coordination?
500
“Team leaders enabling members to take charge and allow the team to lead itself.” “Our nurse manager is letting us (staff nurses) decide where we’d like to place the pain scale in patient rooms.”
What is empowerment?
500
“The doctor is mad at the anesthetist for not having the patient ready when he comes in. He screamed at everyone in the room and stormed out.” This is an example of ____________________.
What are “Disruptive and Unprofessional Behaviors”?