About You
"This is your chance to introduce yourself beyond your résumé. Employers want to learn about your background, skills, and interests in 1-2 minutes."
"What is 'Tell me about yourself'?"
"A compelling but honest explanation of what makes this company and role a great fit for you."
What is 'Why do you want to work here
The first step in the LAST technique, this involves fully understanding the customer's concerns before responding.
What is 'Listen'?
A customer is upset and raising their voice. The best first step is to remain calm and do this.
What is 'Listen without interrupting
This planet is known as the Red Planet because of its reddish appearance.
What is Mars?
A past experience where you faced a challenge, took action, and achieved a positive outcome using the STAR method."
"What is 'Can you describe a time when you faced a difficult situation at work?'"
A positive trait backed up with a brief example of how it benefits your work
What is 'What are your greatest strengths?
A sincere statement that acknowledges the customer's frustration and shows empathy for their experience
What is 'Apologize
When a customer is extremely frustrated, this approach helps to de-escalate the situation.
What is 'Empathy and reassurance'?
This U.S. state is the only one made up entirely of islands
What is Hawaii?
A thoughtful response that explains your career goals and how this position aligns with them.
What is 'Where do you see yourself in five years?
A weakness that you acknowledge but have worked to improve, showing self-awareness and growth.
What is 'What is your biggest weakness
Providing a clear resolution to the customer’s issue in a timely and professional manner.
What is 'Solve'
If a customer refuses to calm down despite all efforts, this may be the best course of action.
What is 'Escalating the issue to a manager'?
This is the longest river in the world, stretching over 4,000 miles through Africa
What is the Nile River?
A diplomatic but truthful answer about leaving a previous role, avoiding negativity about past employers.
What is 'Why did you leave your last job?
A response that connects your skills and past experiences to the job’s responsibilities
What is 'Why should we hire you
"The final step in the LAST method, ensuring the customer leaves the interaction feeling valued
What is 'Thank'
Instead of saying 'That’s not my job,' this response helps to keep the customer engaged and satisfied.
What is 'I’d be happy to find someone who can assist you'?
The process by which plants make their own food using sunlight is called this
What is photosynthesis