Show:
SF Model
Reflecting Content & Feeling
Effective Questioning
Attending Behavior
Advanced Helping Skills
100

When we ask questions from this position, we are able to respect and work within the clients frame of reference?

What is the position of not knowing?

100
reflects the main content of what the client has just said.
What is Paraphrasing?
100
Involves a more elaborate response than a "yes" or "no," or brief factual answer.
What are Open-Ended Questions?
100
There was appropriateness in responses to the client and session pace.
What is Appropriate Timing and Pacing of Session?
100
When an interviewer reveals personal information to a client in order to assist the client.
What is Self-Disclosing?
200

What are at least two characteristics of well-formed goals?

What are goals that are:

-important to the client

-interactional- how will others see the client as different as a result of meeting with you

-situation- specific to a certain place and setting

-the presence of something desirable rather than the absence of a problem

-a beginning rather than the end

-client has a role in achieving it

-concrete, behavioral, and measurable

-realistic

-a challenge to the client

200
It seems that... Let's see if I understand you correctly... I hear you saying that...
What is effectively reflecting content using introductory stems?
200
If tonight while you were sleeping a miracle occurred, and your problem is magically better and is no longer a problem for you, what would be the first thing you would notice when you wake up in the morning?
What is the Miracle Question?
200
Skill that suggests attention to the clients message and needs to be natural and culturally appropriate
What is Appropriate Eye Contact?
200
The skill when the interviewer draws the attention of the client to discrepancies in the clients verbal or nonverbal behavior.
What is Confronting?
300

What do when a client doesn't know what he or she wants from meeting with you?

What is stay present with the client until they are able to answer it? It is okay that this may take more than one session for the client to answer.

300
reflects the essential content of a number of client statements, covering more information and a longer time span.
What is Summarizing?
300
Can be answered with "yes" or "no" or a simple fact.
What is a Close-Ended Question?
300
Student is relaxed and friendly
What is demonstrating natural warmth through inviting facial expressions, body movements and hand gestures?
300
When an interviewer focuses not on the explicit message of the client but on the underlying, implicit message the client is communicating.
What is Interpreting?
400

What are the 3 types of relationships clients may form with us?

What is the customer-type relationship, what is the complainant-type relationship and what is the visitor-type relationship?

400
This skill involves identifying a clients emotions and then rephrasing this affective component back to the client. It can be found in client's direction communication or inferred from the clients nonverbal or the context of what the client is talking about.
What is Reflecting Feeling?
400
Stating "go on, uhm-hmmm, so, right" to indicate that you are listening and encouraging the client to continue.
What are Minimal Encouragers?
400
Helpers facial expressions and posture matches the clients.
What is helper-client synchrony or mirroring?
400
This skill could involve- giving orientating statements, instructions or directions, feedback, re framing, and/or informational statements.
What is Information Giving?
500

What are at least 3 helpful keys to remember when working with a visitor-type client?

1) What is don't go in with a plan

- build the session one question at a time

2) What work from a position of curiosity-

-begin working with the client by assuming that the client's self-perceptions and perceptions about him/herself and his/her circumstances make sense within the client's frame of reference at that point in time. Seek to explore those perceptions.

-seek to understand that it is that he/she might want from meeting with you

-seek to understand what has brought the client into meet with you

3) What is hold the client accountable for his/her perceptions?

ex. student "I do better in school when I study less": "what is happening that tells you that you are doing better when you study less?" "How does studying less help you?"

4) What is, when the client drifts into problem talk, continue to invite them back into SF talk?

500
Repeating back a clients key word or phrase.
What is Echoing?
500
Questions come from __________ and are drawn from what the client has said.
What is Careful Listening?
500
Taking a position of not knowing.
What is the Client is the Expert?
500
(1) When the interviewer shares their feelings about the relationship with the client, their reactions to the clients behavior, what the client has said, or hasn't said. (2) Attending to issues in the interview or relationship that if left ignored could interfere with the relationship.
What is communicating feeling and immediacy?