Email Etiquette
According to Email Meter, 50% of email senders expect a reply within this amount of time.
What is 24 hours?
Your task list is looking CRAY. You might do this with your calendar to ensure priority tasks are completed in a timely fashion.
What is block time/go on DND?
During your 1:1, your boss should be practicing this sort of listening.
What is active listening?
(Therapeutic listening)
Social doesn't sleep and neither do our client projects. You remain _____ even after hitting 40 hours to ensure your projects continue to move forward.
What is be available?
You ended up needing to join a virtual meeting during your lunch and you're SUPER hungry. You should do this to ensure no one sees you stuffing your face.
What is go off camera?
You did killer research and have a solid social smackdown email drafted and ready to go. Before sending to the full Social Department, you should do this.
What is have your manager review?
Your day is insane, an Account team member just reached out with questions about a project in the middle of a QA check, you send this response to manage their expectations.
What is tell them to hold?
Everything is a dumpster fire. You can balance workloads across your team by doing this.
What is check team bandwidth?
You have a killer vacay on the books with bae. You should do this with your calendar so Account doesn't book you for a client status call.
What is block your calendar/add a PTO calendar hold?
True or False: When presenting to a client you should be camera on in a quiet place.
True: Client's should be able to see who is presenting the information to help foster connections. You should be in an area free of loud noises.
Your client or internal partner emails you a question that needs senior input. You should be sure to loop in this person before responding.
What is your manager?
When a work emergency pops up after hours (because of course it did), this is the best course of action.
What is make yourself available to help?
(there goes my dinner plans)
To check-in on your progress, goals, barriers, and wins, your boss may set up these meetings with you.
What are 1:1 meetings?
It's a few days before your vacay. You should create this document to ensure everyone knows the status/coverage of your projects while you're gone.
What is create an OOO plan?
When you are not speaking on a Zoom call you should do this to ensure there are no audio interruptions for other speakers.
What is go on mute?
You receive a project email from Account asking your team for updates. Multiple people are included on the email. You should use this "Reply" method to ensure everyone receives your updates.
What is "Reply all"?
Picture it: Facebook just made a change to their ad targeting (obvi) and you need to communicate this change to the client. You should send this type of notification to inform them of the impact.
What is a POV?
(Mo Social Mo Problems)
To stay on track with career goals, you'll need to complete 2 of these each year.
What is Reflektive check-ins?
(Mental Breakdowns)
True or False: When you go out of office you should give all project coverage to 1 person.
False: Spread task coverage across multiple people
(Spread the love)
You were busy this weekend and your office space is a hot mess express. Lucky for you, you happen to be presenting during a high visibility call. You should do this to portray a professional environment during your presentation.
You're sending a robust email and have a lot to share (because you're a genius), you should look to leverage this format.
Hint: Superman is faster than a speeding ____
What is use bullets
You have an upcoming project that will require involvement with multiple people. You can help ensure all necessary parties feel prepared by ______ ahead.
What is planning?
Someone who influences you to do your best work vs just telling you that you have to do it.
Hint: The opposite of following
What is a leader?
To ensure other people on the Social team are jealous of you going on PTO, you can include your time in this Social department document.
What is the Social Department OOO spreadsheet?
You meet with a lot of people outside the Social department. To ensure everyone on your call knows who you are, you should add this to your zoom account.
What is add your first name, last name, and department?