Microsoft
True or False: MaxxConnect for Microsoft Teams includes unlimited local, Long Distance and in-country calls
True
This cloud contact center provider provides integration with Zoom phone as their UC&C option.
Five9
True or False: The three Flex 2.0 VoiceMaxx CE License types (Limited, Standard and Premium) include voicemail and unlimited Local, Long Distance and in-country calls.
False
CC Pro’s $85 per user license price includes integration in the form of pop-ups with this CRM platform.
Salesforce
True/False: When a company moves to an Intrado SD-WAN solution, they need to remove all MPLS connectivity.
False
With Microsoft Teams, this is the way you pay for international phone calls with a Domestic Calling Plan subscription, toll-free numbers, auto attendants, and call queues.
Communication Credits
This UCaaS provider is shifting to cater to their Mid-Market and Enterprise segment and has already done 2 layoffs in 2020 in their SMB space to move those customers to self-service.
8x8
This is the type of connectivity that is used with VoiceMaxx Cloud Calling
OTT (Over the Top) connectivity via Internet connections
The three channels available with CC Pro that a customer can use to interact with Agents for inbound and outbound communications.
Voice, Email, Webchat
Companies that deploy SD-WAN can leverage this type of cost-effective connectivity at their remote office locations.
Broadband
Name 2 certified IP desk phone vendors that works with Microsoft Teams Phone System.
Polycom, Yealink, AudioCodes
This UCaaS Provider offers Contact Center Inbound services only with its Basic and Advanced offer. For Outbound services, you must select the Ultimate offer package.
RingCentral
These 2 applications can be used as a softphone for VoiceMaxx Cloud Calling
Webex Calling app and Webex Teams
DAILY DOUBLE!
This tool can be used by the Contact Center Supervisor to quickly change call routing, add or modify call queues, or add post-call surveys.
Contact Flow Editor
DAILY DOUBLE!
To utilize SD-WAN from Intrado, this type of device is installed at each location to manage broadband traffic.
(Cisco / SD-WAN) Edge Device
This is the all-in-one Microsoft digital whiteboard and collaboration device to create huddle room spaces.
Surface Hub or Surface Hub 2S
This global competitor’s Microsoft Direct Routing product was only recently able to support PSTN Call Recording and Reverse Number Lookup “Caller ID Display”. In contrast, Intrado leads in PSTN services, having these features available with our MSFT solution from the beginning.
Call Tower
The gateway solution that allows remote workers to use Cisco Jabber on their device of choice to communicate and have meetings without having to login to the VPN.
Name 2 of the call-back options that CC Pro provides.
Queue call back, Web based call back, voicemail callback, voicemail to email callback
Since Intrado’s SD-WAN solution can greatly improve cloud application performance, a good target customer is a company utilizing this popular application used by over half of the 81% of total organizations who have shifted to cloud services.
Microsoft 365 or Microsoft Office 365