Nature of Operations
If an employee is involved with transforming resources into goods and services, then they are in:
operations management
If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay, the company will likely rely on
marketing research
A company performing large, complex tasks such as construction or exploration is called a(n)
project organization
Within organizations, purchasing is also referred to as
procurement
Determining how many items are to be inspected is called
Sampling
If an employee is associated with producing goods, services, and ideas that satisfy the needs of customers, then she works most closely with
operations
A primary reason for using standardization is to__________ production costs.
reduce
A metal fabrication plant with a cutting department, a drilling department, and a polishing department would likely use which of the following layouts?
Process
The buying of all materials needed by the organization is called
purchasing
Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as
just-in-time management
Viewed from the perspective of operations, the money used to purchase a carpenter's tools and the electricity used to run his power saw are
inputs
Building a computer so that components can be installed in different configurations to meet customers' needs is a result of
modular design
A hospital having an x-ray, obstetrics, emergency room, and other units probably would best be classified as a(n)
intermittent organization
The process of determining how many supplies and goods are needed, keeping track of quantities on hand, each item's location, and who is responsible for it is called
inventory control
A planning system that schedules the precise quantity of materials needed for production is called
material-requirements planning
From an operations perspective, food sold at a restaurant and services provided by a plumbing company are
Outputs
A company that manufactures large products, such as houses or bridges, may require that all resources be brought to a central location during production. This type of facility layout is called
fixed-position
An organization that creates many products with similar characteristics, such as automobiles, television sets, or vacuum cleaners, would most likely be which of the following types of organizations?
Continuous manufacturing
The term used to refer to the raw materials, components, completed or partially completed products, and pieces of equipment a firm uses is
inventory
It is especially difficult to measure quality characteristics when the product is a___________
service
To ensure quality and efficiency, operations managers take ________ at various points in the transformation process and compare them to established standards.
feedback
A model that identifies the optimum number of items to minimize the costs of managing them is called ____________order quality model
economic
All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are part of
supply chain management
Materials that have been purchased to be used in making other products are included in
raw materials inventory
The degree to which a good or service meets the demands and requirements of customers is called
quality