SMOOTH
OPERATOR/IONAL
MANAGEMENT
OPERATOR/IONAL
MANAGEMENT
What is Form Utility.
A comprehensive approach designed to facilitate continuous quality improvement, training, and customer satisfaction.
What is Total Quality Management.
What is the legal standard.
Who are HEROES.
What is OSHA (Occupational Safety and Health Act).
This operational tool consists of a specialized bar chart that shows relationship between various work tasks planned and their completion dates.
What is a Gantt Chart.
This emerging technology enables rapid proto-typing of samples ensuring design integrity and reduction of waste.
What is 3D printing technology.
What is an Unstructured Interview.
At the center of "psychological safety" for employees is an environment where "this" is valued and welcome.
What is CANDOR.
The process of bringing a new employee up to speed and ensuring they fit smoothly into the new role is known as what?
What is Onboarding.
Converting gold ore into refined gold, or a whole chicken into a bucket of KFC are both examples of this.
What is Analytical Transformation.
A system of quality-assurance procedures companies must install in purchasing, manufacturing, inventory, shipping, etc., that can be audited by "registrars" of independent experts.
What are ISO 9000 series standards.
This step of the recruiting process is where firms establish "the minimum qualifications people must have to perform the job successfully."
What is the Job Specification step.
This type of team is often temporary, made up of highly knowledgeable workers, who meet long enough to solve a specific problem.
What are Project Teams.
This term refers to the "number of people who report to a particular manager."
What is Span of Control.
A production process in which goods or services are turned out in a long production run, on an ongoing basis over time.
What is a Continuous Process.
This quality standard is hyper focused on process and the elimination of defects in manufacturing and service related processes.
What is Six Sigma.
In this type of performance assessment/review, employees are appraised not only by their immediate supervisors but also their coworkers, subordinates, and sometimes customers.
What are 360 Degree Assessments
This term consists of the psychological processes that inspire people's goal-oriented behavior.
What is motivation.
What is gainsharing.
What is synthetic transformation.
A network of connected devices that can communicate and exchange data; enabling efficiency in business operations.
What is the IoT (Internet of Things).
Name 3 "non-cash" incentives used by employers to incentivize their employees.
In order to successfully avert decline and establish culture change, firms must align what 5 main areas:
What are the people, technology, strategy, structure, and inclusivity.
This theory proposes that people are motivated by 5 levels of of needs, ranging from low to high, with the highest being self-actualization.
What is Maslow's Hierarchy of Needs.