HR and Employees
What does KPI stand for?
Key Performance Indicator
Organization that represents workers in dealing with management/ownership, specifically in regard to wages, work hours, and work conditions
Rewards that come from within the individual (satisfaction, contentment, pride)
Intrinsic Rewards
This pessimistic theory assumes that most people dislike work and will avoid it if possible
Non-technical skills that define how you work and interact with others
Soft Skills
What are the 4 things HR evaluates employees on?
1. KPIs
2. Attitude and Culture
3. Progression and Future
4. Value
What are the 3 phases of a Union?
1. Union organization
2. Collective bargaining
3. Daily administration of labor agreement
Rewards that come from outside the individual (pay raise, promotion, pay check, etc)
Extrinsic rewards
This optimistic theory assumes that work is natural to people and they will do their best when properly motivated
McGregor's Theory Y
To be good at this soft skill, you should NOT:
- Be short
- Show attitude
- Shutdown when upset or irritated
Communication
What are the 3 main factors that affect compensation(pay)?
1. Value
2. Competition
3. Location
What is it called when the Union tries to make it so only Union members can work at a job?
Union Security
What is the main idea of the Frederick Taylor Scientific Management theory?
There is one BEST way to perform any job
This theory states that good working conditions will keep an employee at a job, but won't motivate them to work harder... but bad working conditions will make them quit
Herzberg's Motivator, Hygiene Theory
To be good at this soft skill, you should:
- Show respect for others viewpoints, even when you don't agree
- Be open to feedback
- Give feedback to others in a professional way
Teamwork and Collaboration
What are the 5 steps of the decision making process?
1. Define the problem
2. Identify possible solutions
3. Select one or more alternatives
4. Put the plan into action
5. Follow up to see if the problem has been solved
This is what happens when a Union is unable to reach a contract decision with an employer and they forbid employees from going to work.
Strike
This study intended to find out how workers are affected by different light levels, but instead found that employees work harder when they get special attention
Hawthorne Studies or Hawthorne Effect
This theory states that, when there is a link between effort and performance, and between performance and outcome, and between outcome and individual needs... individuals will be motivated to put in more effort
Expectancy Theory
To be good at this soft skill, you should:
- Show up on time and be ready to work
- Follow directions the first time
- Use appropriate language when at work
Professionalism and Work Ethic
What are the 2 main forecasts HR is in charge of?
1. Determining number of people needed by some future time
2. Estimating how many current employees will be available to fill open roles in the future
A formal complaint by an employee, union rep, or manager stating that some aspect of the Union contract has been violated
Grievance
What are the 5 levels of Maslow's Hierarchy of Needs?
1. Physiological Needs
2. Safety Needs
3. Social Needs
4. Esteem Needs
5. Self-actualization Needs
This theory states that people are motivated based on how fairly they are treated compared to their coworkers/peers.
Equity Theory
To be good at this soft skill, you should NOT:
- Procrastinate until the last minute
- Miss deadlines/appointments without communicating
- Wait until it's too late to ask for help
Time Management and Responsibility