Acronyms
What does the TTC notes stand for?
What is...Transition to Confirmation
What do we use Hippo for?
What is... Health Insurance Information & Employee Selections
Who is our direct partner team that we communicate with the most?
Who is... Submission.
Ancillary benefits use ______ rates
What is... Tiered Rates
What does Confirmation use SFDC for?
What is... Confirming carrier orders, communicating with upstream teams via tickets, communicating with home team through FU notes.
What does NHE stand for?
What is... New Hire Enrollment
Who do our Wikis hold information about?
Who is... Medical Carriers
What team relies on us heavily to ensure all group information is 100% accurate between Hippo and the Carrier?
Who is....MOps - Member Operations
Contribution schemes indicate how much money the ____ is putting towards a plan
Who is... employer/company
Who are the current PE's on Confirmation?
Who is... Matty Gorman, Bobby Metcalf, Carla Ocasio, Joshua Drinkwater
What does OA stand for?
What is... Onboarding Advocate
We use this application to access our carrier portals
What is... 1Password
What does CIO stand for?
What is... Carrier Insights and Operations
If the waiting period is '1st on/following the DOH' and an employee is hired May 1st.
What will be their benefits start date?
What is... May 1st
Name at least 6 tools and or resources used on Confirmation?
What is...Hippo, Wiki, GDrive, 1Password/Carrier Portal, Salesforce, Gmail
What does WL stand for?
What is... Welcome Letter
What type of order houses all of a group's carrier orders
What is... Benefit Order
Which team is responsible for qualifying the group?
Who is... Qualification
What are the three types of rating structures we help support with our carries?
What is... Composite, Age-banded & Tiered
Name 3 pieces of information you could find in the TTC notes
What is... NH that were submitted, anticipated PI's, does the company have affiliates, are they composite rated, policy detail such as the line of coverage we are confirming, submission method, who the OA is, if the company has a DBA.
What does PI stand for?
What is... Pending Item
Who do we contact if we get locked out of a carrier portal?
Who is... Carrier I&O
Who are the three teams in Group Ops? ____, ____ & ____
Who is... Qualification, Submission & Confirmation
What are the 5 types of ancillary benefits that we help support?
What is... Dental, Vision, Life, LTD and STD
What are 5 pieces of information you could find about a group in Hippo?
What is... Company name, employee count, plan selections, waiting period, contribution, rates, company address, employee selections etc