Hospitality Industry Basics
This industry segment provides lodging and/or food services to people when they are away from home.
What is the hospitality industry?
Attracting applicants to apply for jobs is known as this HR activity.
What is recruiting?
Scheduling employees for next week is an example of this management function.
What is staffing?
This term refers to the broad range of human characteristics that affect values, opportunities, and perceptions at work.
What is diversity?
HR’s only job is hiring and paperwork.
What is a myth?
This term describes hospitality organizations that rely heavily on people rather than technology to deliver service.
What is labor-intensive?
Preparing new employees to perform their jobs correctly is part of this HR function.
What is training and development?
Comparing estimated labor costs to actual labor costs and taking corrective action falls under this function.
What is controlling?
Going beyond legal compliance to create an inclusive, welcoming environment for all employees describes this approach.
What is valuing diversity?
Human resources management is strategically important to organizational success.
What is reality?
Tour busses, airlines, cruise ships, casinos, and theme parks all fall under this broader industry.
What is the travel and tourism industry?
This HR activity ensures employees are paid fairly and evaluated based on their performance.
What is compensation and appraisal?
Evaluating whether revised work procedures actually fixed a service problem is an example of this function.
What is appraising?
Equal Employment Opportunity laws and affirmative action programs primarily address this issue.
What is preventing discrimination?
Diversity efforts only benefit minority employees.
What is a myth?
A luxury hotel replaces front desk staff with self-check-in kiosks but guest satisfaction drops. This highlights the importance of which core hospitality concept?
What is the human touch / people-centered nature of hospitality?
A hotel implements safety procedures, OSHA logs, and accident reporting systems. Which HR activity does this reflect?
What is protection and communication?
A hotel anticipates retirements and prepares future managers to fill key leadership roles. This is an example of what planning activity?
What is succession planning?
A hotel forms a cross-department leadership team to guide long-term culture change around inclusion. This reflects what key idea about diversity initiatives?
What is that valuing diversity requires ongoing cultural change and leadership commitment?
A manager believes HR is “against operations,” but later realizes HR is balancing legal compliance, employee advocacy, and business needs. This challenges what common myth?
What is the myth that HR works against managers rather than with them?
A destination resort increases revenue and expands operations. As a result, it must hire more staff at all levels. This illustrates the relationship between revenue and what key resource?
What is human resource?
A restaurant experiencing high turnover decides to improve orientation, training, and employee recognition rather than only increasing wages. Which HR strategy is this addressing?
What is reducing employee turnover / retaining employees?
A supervisor revises a work task to make it easier and faster for housekeepers while maintaining quality standards. Which management function is primarily involved?
What is organizing?
A diverse workforce improves creativity, teamwork, morale, and guest satisfaction. This represents what type of argument for diversity?
What is the business case for diversity?
A small independent restaurant lacks an HR department and experiences frequent legal and staffing issues. This illustrates the reality that HR responsibilities are…
What is complex and unavoidable, even in small hospitality operations?