Chapter 9
Individual Behavior
Individual Behavior
This Big Five trait is associated with being cooperative, trusting, and supportive in group settings.
What is Agreeableness?
This management approach focuses on employee satisfaction and relationships rather than just productivity.
What is the Human Relations Approach?
This type of communication involves sending messages without planning or clarity.
What is Haphazard Communication?
This personality type is typically relaxed, patient, and less competitive.
What is Type B Personality?
This is the only U.S. state with a one-syllable name.
What is Maine?
An employee believes their success is based on their own effort and actions.
What is an Internal Locus of Control?
This theory suggests employees are motivated when they believe effort leads to performance and rewards.
What is Expectancy Theory?
A manager carefully plans how, when, and what to communicate.
What is Tactical Communication?
This concept refers to a person’s belief in their ability to succeed in a task.
What is Self-Efficacy?
This company originally started as a small online bookstore operating out of a garage in 1994.
What is Amazon?
A manager only notices mistakes from one employee while ignoring their successes.
What is Selective Perception?
An employee feels underpaid compared to coworkers doing similar work.
What is Equity Theory?
Noise caused by stress, emotions, or distractions inside a person’s mind.
What is Internal Noise?
This need level includes friendships, relationships, and belonging.
What is Social Needs or Belongingness Needs (Maslow)?
Although often credited, historians debate whether she actually created the first American flag.
Who is Betsy Ross?
An employee remains calm under pressure and can recognize others’ emotions in a tense situation.
What is Emotional Intelligence?
A company offers bonuses for hitting monthly sales goals.
What are Incentives?
Communication between employees at the same organizational level.
What is Horizontal Communication?
A manager walking around and interacting with employees to stay informed.
What is Management by Wandering Around?
This company’s original logo featured Sir Isaac Newton sitting under a tree before being redesigned.
What is Apple?
After prolonged stress, an employee becomes completely burned out and unable to cope.
What is the Exhaustion Stage (General Adaptation Syndrome)?
This theory groups needs into Existence, Relatedness, and Growth.
What is ERG Theory?
Informal communication where rumors and unofficial information spread.
What is the Grapevine?
This framework helps managers understand personality differences in communication and decision-making by breaking down personality into 16 categories.
What is the Myers-Briggs Framework?
This president was the 43rd President of the United States.
Who is George W. Bush?