Whether it's a .mov, an .avi, an .mp4 or an .mkv, these kinds of files are not automatically selected for backup by Carbonite Personal Basic or Plus.
What are video files?
100
This is the most simple (and most affordable) Carbonite package type.
What is Personal Basic?
100
AAA (aka "Triple A") stands for this.
What is Anywhere Anytime Access?
100
This file type is excluded by default, because they are only pointers towards the actual file(s) which the customer will want backed up, and are not the files in question themselves.
What are Shortcuts?
100
Carbonite uses this Microsoft-acquired instant messaging/teleconferencing software for internal communication.
What is Skype (for desktop and business)?
200
Any paid Carbonite subscription will select these types of files for backup automatically but if you're on a trial, no such luck.
What are music files?
200
Slightly more expensive and including an external drive backup option amongst other advantages, this is our Middle of the Road package for consumers.
What is Personal Plus?
200
In the Star Wars universe, what is Carbonite?
What is the substance in which Han Solo was frozen in The Empire Strikes Back (the best Star Wars movie, let's be honest)
200
This is the general term for files which make up an application itself, rather than the data generated by it. We do not select these files for backup by default.
What are Program Files?
200
You've lucked out! This is our company website URL.
You don't need to play hangman to know that these types of files, responsible for launching applications, are not backed up by default.
What are executable files?
300
Aside from being able to back up an external drive, what is the other primary selling point of Personal Plus?
What is Carbonite Mirror Image?
300
These are the three means of contact our customers make use of to ask us for assistance.
What are Email, Chat and Phone?
300
If you want to back up files stored on one of these, you're out of luck, unless you are using our Pro product... or Home Plus or Home Prime on a Windows system.
What is an EHD (External Hard Drive)?
300
When a customer is speaking with us and we need to remotely connect with their computer, they will need to be directed to this URL.
Any file of this size of larger will not be backed up by default.
What is 4 GB (gigabytes)?
400
What is the name of our top-shelf, most powerful package for Consumers?
What is Personal Prime?
400
Slow backups make Aaron B. weep/
And make Garret collapse in a heap./
The computer is on/
But not used until dawn/
To back up, you cannot be ______.
What is asleep? (You can be asleep really, but your computer cannot be)
400
It requires neither brains nor much brawn/
To ensure your data is not gone./
But you might be surprised/
Everyone's not surmised/
Your CPU must be turned __./
What is ON?
400
Put a smile on your smug little face/
For this question you're about to ace/
For customer learning/
Please have them returning/
To our useful and great _________ ____./
What is Knowledge Base?
500
One notable exception to the large file backup exclusion is this type of file, which contains important user generated data, and is often quite large.
What is a .pst file?
500
Name both of the main selling points of Personal Prime.
What are Automatic Video Backup and Courier Recovery?
500
This is Garret's email address.
What is "tohotforlove@hotmail.com" - we will also accept cheese@cheese.com
500
A customer who wants to use Carbonite as online STORAGE rather than online BACKUP may be dismayed to learn that if they remove a file from their computer, it will be removed from their backup after __ ____.
What is 30 days?
500
Named after a place that is pretty/
The Star Wars reference is witty/
It's a useful reference/
It should be your preference/
To visit Lando at _____ ____.