WIZARD SCREENS
Which function retrieves Purged Rental Agreements?
What is RALOAD – Purged Rental Agreement Retrieval?
Which application do you use to find a location's name and determine if they bill surcharges?
WHAT IS LDB
This can be found where ?
- Rental Details, Customer Details, Vehicle Details, Wizard Modification, Rental Charges, Billing & Invoices
What is AMP ?
The customer states they did not drive the number of miles they were billed for, especially not within the two-day period. What documentation or system records can we review to confirm the mileage driven during the rental?
what is the WZTTRC Screen
Which screen allows you to trace vehicle movement and status?
What is WZTTRC – Vehicle Trace?
Besides mnemonic descriptions, what kind of contact information can you find ON ESCALATIONS & NOTIFICATION DIRECTORY ?
WHAT IS Access phone numbers and emails for specific locations.
Where can i find a Statement and invoice for a central billing account ?
What is Doculynx?
The customer is disputing a fuel charge. What documentation or evidence do they need to provide in order for us to review and validate their dispute?
what is a Gas Receipt ?
Which screen provides access to the Currency Exchange?
What is CRXINQ – Currency Exchange Database?
Which application should you use when a customer provides both a case number and a rental agreement number?
What is Watson?
The customer returned a vehicle and was charged a maintenance fee. They are requesting supporting documentation for the charge. Where is it located ?
What is DMP (damage manger portal) ?
How much was I charged for this surcharge fee?
what is the LDB application can confirm the percentage of the surcharge
Which screen can you use to find all the information about a rental prior to the pick-up date?
WHAT IS P502 , B502 , S502 - RESERVATIONS/ RATES
The customer is disputing charges that were added to their rental agreement without their authorization. Could you provide supporting documentation or signed agreements that confirm the customer accepted these charges?
WHAT IS A SIGNED RENTAL AGREEMENT FROM FILENET ?
I can use a MVA number to find what ?
What is WZTTRC ? What is File net for SRA ? What is DMP?
The customer states that ADR was included when they prepaid their rental. What documentation or system information can be used to confirm or verify this claim?
what is the voucher ?
Which document provides station information?
What is P405 – Station Information Doc?
Where should you go if you're unsure of the meaning of an abbreviation listed on the breakdown of charges?
WHAT IS THE LDB APPLICATION
Customer disputes can be found here
What is Watson ? What is Outlook ?
The company states that their customer has been billed for RSN, prepaid fuel, and GPS, but they did not request any additional services. Could you please provide supporting documentation to validate these charges?
what is a signed rental agreement ?