Account Service Fee
Client deadline to act to avoid the Account Service Fee.
What is July 24?
True or False: All direct deposits are initiated by the sending institution after the client has given the sending institution the correct information.
What is True?
The Account Historical Documents Tool (AHDT) is a program that stores client information for a maximum of -- years. (How many years?)
What is 7 years?
True or False: International phone numbers can only have Security Codes sent to them by text message.
What is True?
True or False: Vanguard assesses a $25 fee per Account within each TA Account
What is False?
Vanguard assesses a $25 fee per Fund within each TA Account.
True or False: Vanguard establishes the asset allocation for the direct deposit coming into the Vanguard account and it is Vanguard's responsibility to take the direct deposit account information (routing number, Direct Deposit ID number and bank address, if required) to the initiator to begin the direct deposits.
What is False?
The client establishes the asset allocation for the direct deposit coming into the Vanguard account and it is the client’s responsibility to take the direct deposit account information (routing number, Direct Deposit ID number and bank address, if required) to the initiator to begin the direct deposits.
True or False: Clients that have closed their VBA accounts are be able to view their statements, confirmation, etc. on vanguard.com.
What is False?
Clients that have closed their VBA accounts and are not be able to view their statements, confirmation, etc. on vanguard.com.
True or False: If a client enrolls a domestic phone number and travels outside of the United States, the mobile carrier (such as Verizon or AT&T) may or may not deliver the Security Code
What is True?
True or False: In 2024, clients will not receive a written reminder about the ASF Assessment.
What is True?
True or False: To change the dollar amounts and deposit dates or frequency, a client MUST contact their Vanguard.
What is False?
To change the dollar amounts and deposit dates or frequency, a client MUST contact their employer or the employer's payroll service.
True or False: Some Vanguard account restrictions/freezes (e.g. the RPO freeze and Universal Restrictions) will prohibit this Account Historical Documents Tool from working.
What is True?
These restrictions/freezes must be removed so that this tool can be used. If the restriction/freeze cannot be removed, then the client will have to login into vanguard.com to get these documents (if possible) or take the needed actions to remove the restriction/freeze.
This mail option allows a client to send a statement to another address in addition to the address of record, when a statement is generated for the client.
What is Duplicate Statement?
True or False: $0 balance TA accounts are accessed a $25 account service fee per fund
What is False?
$0 balance accounts are exempt from ASF.
True or False: The client MUST contact Vanguard to terminate the direct deposit transmission to Vanguard.
What is False?
The client MUST contact the direct deposit initiator to terminate the direct deposit transmission to Vanguard.
True or False: Documents that populate in the tool that are dated earlier than listed in the table will not be viewable/sent to clients even if selected either via SMC or physical mail.
What is True?
True or False: For a joint account, E-delivery can be selected by any owner.
What is False?
E-delivery can only be selected by the primary account owner
VBA accounts with $5m or more invested in Vanguard Qualifying Assets are exempt from the Account Service Fee.
If the Direct Deposit option cannot be established on CrAVE, please utilize this chatbot.
What is Roz?
What is False?
Available for the previous 5 years
True or False: Regarding RPO Status, if the address on this mail (and on the client's Vanguard account) is correct, but the Post Office is still returning this mail to Vanguard as undeliverable, then the client needs to contact Vanguard to determine why it is being returned.
What is False?
If the address on this mail (and on the client's Vanguard account) is correct, but the Post Office is still returning this mail to Vanguard as undeliverable, then the client needs to contact the Post Office to determine why it is not delivering their mail to them.