Encryption
What is the standard default question for encryption recovery?
What is your favorite hobby
When are federal employee Active Directory accounts set to expire?
Never
A device's IP begins with 155.206.138.X
Where is this device located?
Tech Park
A ticket for Jira assistance
Eric Krapf
No, one headset per user
There are two encrypted device organizational units, what are they?
CAC Enabled, Endpoint encrypted
In Active Directory, what window do you open to to change out an end users smart card certificates?
Name Mappings
What is the NEFSC servers subnet?
155.206.139.x
A ticket for Mobile Device Support
Brandan Stephens
My laptop is plugged in on the network but I cannot get on the wifi for a meeting in 5 minutes. Please help.
Name an instance where a NEFSC Laptop/Desktop does not receive Trellix Encryption
None. As 2020, all devices that are configured by ITD must be encrypted
When do ICAM Account name changes take place?
third Wednesday of the month
ICMP is blocked, what does this mean?
A request for an IT Project that came in under an incorrect ticket type
Ticket is politely declined and not routed
You need to grab the serial number from a laptop where the sticker has been peeled off. What command can you run to get this information in command prompt?
wmic bios get serialnumber
User Recover, Reset Token
An end user receives a CAC after being on a waiver for an extended period, what changes do you need to make in Active Directory when setting up the new card?
2) Move back to CAC Required OU
3) Enable the smart card is required for interactive login
4) Update the pager field
5) Verify the userprincipalname is unchanged (if it is, change it)
Kevin Portanova
A device needs to be decommissioned and recycled. What IT systems are you responsible for removing the device from?
Active Directory, Beyond Trust (Bomgar), Trellix, DHCP (or notify a federal staff to remove it)
Run the Trellix endpoint removal tool, redeploy the Trellix Agent ENS Platform/Threat task
A ticket comes in with an end user getting prompted for a username and password to access NEFSCFILE or NEFSCDATA? Why?
Something is wrong with their AD account. Either it is disabled, password expired, or CAC was set up incorrectly
You need to perform an nslookup, what commands do you use to specify the DNS to be 8.9.8.9?
nslookup
server 8.9.8.9
A member of the service desk team submits a ticket for first time sign in. Two remote team members claim it at the same time. One individual has already reached out. Who should receive the ticket?
The team member who submitted the ticket. We only submit tickets for individuals who cannot submit for themselves or who we worked with when they walked in.
"I have always had access to a project folder named Black Sea Bass and now I don't can you restore my access."
You checked the folder and they are not in the access list. What is the next step?
Confirm with the employees federal supervisor they should have access.