HOUSEKEEPING Heroes
This Is the Person Guests Usually sees first when they walk into the hotel.
Who is the front desk agent
someone says, the wi-fi isn't working and the first question in your head is ?
What is Did you actually connect to it?
This Item mysteriously disappears from hotel rooms more often than almost anything else.
What is a Towel?
You walk into a room an immediately notice something is missing - even though you don't work in housekeeping
What is a Towel
A guest says," I know check-in isn't until 3, but I just got here. Can I get my room now?
What is an Early Check-in?
You see someone walking down the hallway carrying this and immediately wonder which room they're going to.
What is a Plunger!
When a guest says, The T.V. doesn't work, this is often the first thing the hotel should check.
What is whether it's plugged in?
You have learned that the phrase Were sold Out can either mean Great or Oh no ..."depending on this
What is how many Rooms are actually clean and ready
You hear the words" Can I speak to the manager?" and immediately know it's about to be a long conversation
What is knowing you're in the hotel business