Work Instructions/QC
It's ok to make an outbound call without selecting the outbound queue. True or False.
What is False?
This is the status you select to indicate you are filing a complaint after a call.
What is Follow up?
Number of times you should do SLA availability checks in a day.
What is 2 times?
This App is used to check Fast Alerts.
What is Panviva?
These letters stand for hugs and kisses
What is X and O?
Do this when you disagree with your evaluation score.
What is submit a re-evaluation request?
Adherence percentage should be this at all times.
What is 90%?
Two places you can access the SCHEDULE ASSISTANT.
What is Evaluator Tab and Appointment Tab?
You should check this at the start of your shift.
What is Fast Alerts?
Cupid uses this to make you fall in love.
What is an arrow?
This is where you find Frequently Asked Questions.
What is Panviva?
When transferring a call, always use blind transfer. True or False
What is False?
Document a case in this scenario.
What is any time you access, to review, reschedule, research, etc.
This is the way you are notified of updates to Panviva.
What is your email?
Explain the meaning of "tie the knot"
What is getting married?
This Work instruction gives complaint documentation Template.
What is Complaint Work Instruction?
To get AI summarization to pop up for the remainder of the day, you should do this.
What is open on first call and do not close?
Use this role to transfer a task.
What is specialist role?
This tab is where you view Fast Alerts.
What is Universal Tab?
Country that celebrates Valentine's Day the most.
What is Japan?
This is the last Work Instruction to be updated.
What is the LCHA WI?
This tool automatically generates concise, structured summaries of call interactions.
What is Genesys AI Call Summarization tool?
You should select this reason and sub reason, when changing the modality.
What is cancelled and modality change?
These are the requirements for minimum needs.
What is DOH-5821 and legacy status?
This European city is called "the city of love".
What is Paris?