Show:
I'm a Millionaire
Who am I?
Payment
What?
Random
100
$2.95 inc GST
How much is the NDDF?
100
Sales Team
Customers may sign up with either our inbound or outbound _________ team?
100
DD from Savings/ Cheque DD from CC
What are the Direct Debit Payment Methods?
100
What is COP?
The Australian Consumer Law gives consumers the right to cancel an unsolicited consumer agreement created over the phone within 10 business days.
100
How much is the charge for 13/1300 numbers?
44c
200
1.25% of the total bill
How much is the surcharge?
200
Payments Team
Who assists customers who wants payment arrangement and are suffering from financial hardship
200
Pay online / phone BPAY AU POST Cheque
What are the Non-Direct Debit Payment Methods?
200
Can I choose not to wait for the COP to expire?
“Under the Australian Consumer Law, consumers are not able to surrender their right to cool off.”
200
TPA does not have authority to?
Change any of the TPA authorisations on the account Give a third party access or authority to operate on the account Change a member’s password
300
$2.50 inc GST
How much is the statement fee?
300
Front of House Provisioning
Who fixes customers’ issues before the services are activated by taking inbound calls?
300
Mail Fax Email
How will customer send us the NDDForm?
300
When is the first bill generated?
30 days from the day they sign up.
300
What are 0014 accounts?
iPrimus is billing these customer for international calls only
400
$10 inc GST
How much is the dishonor fee?
400
Esco Team (Escalations)
Which team takes care of escalations and TIO threats?
400
Biller Code (3129) and Reference number
What is needed in order for the customer to pay the bill via BPAY?
400
When is the estimated due date?
15 days after the bill is generated
400
What is a state trustee?
State Trustees can take control over an account when a customer experiences financial difficulties or passes away.
500
$15 inc GST
How much is the LPF?
500
High Usage Team
Who helps the customers from financial over-commitment by tracking their bills.
500
Barcode
What is needed for the customer to pay the bill via AU post?
500
How long is the payment posting timeframe?
1-3 BDs
500
What if we breached Telecommunications Act?
Breaching these provisions is a criminal offense punishable by up to 2 years imprisonment.