Case work
What is the flow of working a case?
What is search for R/A, review docs, search for VS, contact TNP, contact customer, add next step notes and status the case
Demonstrates proficiency in the knowledge, skills, and insight required in one’s role
What is job specific skills
Who is the CEO of Capital One?
Who is Richard Fairbank
What are the requirements to update a SSN on account?
What is account must be older than 1 year, must be a letter from the CH requesting the SSN change (must have CH signature along with the old and new SSN listed, valid signed SSC and valid DL/ID
Holds self and others accountable for demonstrating the Values in interactions with peers, customers, direct reports and supervisors
What is living the values
How many managers are in DVT?
What is 6
Which tier watch gets a card watch?
What is TWL3
Actively pursues solutions that anticipate and address internal and external customer needs and expectations
What is customer focus
Jason Sanders
What must you do at the end of each call?
What is brand the call
Works efficiently and effectively to achieve business critical outcomes
What is results focus
Who is our PA's manager?
What do you do when you get altered docs?
Notate Chordiant, note IRIS, and advise CH acct will remain permanently restricted.
Collaborates and partners within and beyond one’s team; builds productive relationships with others
What is teamwork
What is our slogan in commercials?
Whats is your wallet?