Home and Community Based Services (HCBS)
The program that provides a stipend for purchasing home medical supplies.
What is the Home Care for the Elderly (HCE) program?
Contact type referring to an Information call.
Information
Minimum number of resources required to provide during an Information call.
3 resources
Term used to define a person's ability to "feel with someone"?
What is Empathy?
Agency that investigates reports of elder abuse.
Who is Adult Protective Services (APS)?
The assessment conducted by SRA for Home and Community Based Services (HCBS)
What is the 701S Assessment?
Reason for contact that tracks a scheduled 701S assessment.
Individual, Community, and Family Support
Resource that provides assistance for home energy emergencies to qualified, low-income households.
What is the Emergency Home Energy Assistance for the Elderly (EHEAP) Program?
Used to measure client inquiries resolved on the first call.
What is First Call Resolution (FCR)?
Framework that is designed to help individuals think critically when there is a suspicion of abuse, neglect, or exploitation of a vulnerable adult.
What is the PAUSE framework?
Internal team that manages the Alzheimer's Disease Initiative (ADI) waitlist
Who is the Contracts & Compliance team?
Programs tab status that denotes a client is active in the Long-Term Care program.
Active
The first step to de-escalate an angry or frustrated client.
What is Listen & Repeat?
Type of abuse when the behavior of an elder that threatens their own health and safety.
What is self-neglect?
Focuses on non-medical, custodial services to help with activities of daily living (ADLs), such as nursing home care, assisted living, or in-home care.
Statewide Medicaid Long-Term Care Program (SMMC-LTC)
Number of days between scheduling an assessment and following up with the client.
14 days
Used to search for assisted living facilities.
What is the Quality Health Finder?
Term for the optional but helpful relationship with a client.
What is rapport?
Mandated reporters of elder abuse
Who is everyone?
Covers primary care, specialist visits, hospital stays, and prescriptions for Medicaid recipients.
Statewide Medicaid Managed Medical Assistance Program (SMMC-MMA)
Contact type used exclusively for SHINE calls.
Specific Program Use I&R
Taxonomy term for resources to assist with rental housing cost.
What is Rent Payment Assistance?
Helpful to ask to understand the client's situation.
What are probing questions?
Florida statute that outlines a person's responsibility regarding reporting abuse.
What is Chapter 415 (Adult Protective Services)?