Menu
What drinks and juices do we offer?
coca-cola, diet coke, sprite, dr pepper, lemonade or ginger ale, orange, apple, grapefruit or cranberry,
What does toast stand for?
Thank the guest.
Offer an apology
Assure the guest
Solve the issue
Take ownership
When was the hotel first opened?
November 11,2011
AM- what comes with the Huevos Rancheros
two eggs any style, chorizo, avocado, jalapeño jack cheese, black beans, ranchero sauce, corn tortillas
Which part of your uniform is required to remain visible at all times?
Name Tag
How many rooms does the hotel have?
1001
PM- What comes with the Roasted Chicken?
roasted garlic mashed potatoes, wilted spinach, pan jus
If a guest is looking for a food recommendation, what is the first option we should present?
The initial recommendation should always be an on-property offering.
How many restaurants do we have?
7
What Should every tray have?
Tray liner, Water, silverware, Tray pick up tent.
what are the three different types of guest who visit with us?
Leisure guests, Business Travelers, Meeting Planners
how many hotels does omni have?
55
Where is the menu located?
On the QR code in the room or on the website.
What is one way to create memories for guest?
WOW MOMENT
TRT/Robert B Rowling