Guest Comfort & Convenience & Food & Beverage Quality
Where must beverages be poured?
In the Room
How do we close interactions with a guest?
Polite, appropriate remarks (Have a great day, Enjoy the rest of your day
What condiments should be placed on the table for a Three Egg Omelette with Fingerling Potatoes?
Ketchup and Hot Sauce (Tobasco)
How do we personalize service?
Use the guest name
What are the hours of IRD?
24/7
What questions must we ask at the beginning of a phone call?
Allergies or dietary restrictions
How long do we have to pick up soiled dishes?
12 minutes or within 5 minutes of pre-arranged time
Name 2 health-conscious beverages
Any selection of fresh juices
How many times must we use the guest name?
Naturally during conversation
What are the hours of complimentary s'mores?
6-7pm
What side of the table should beverages be set?
Right hand side
In what amount of time must lunch and dinner be served?
40 minutes
What is the proper coffee set-up?
Coffee Pot, Mug placed on top of small saucer with coffee spoon, cream & sugar
How we display genuine interest?
Learning/Asking Questions
What time does complimentary coffee in the lobby start?
6:00am
When must plastic be removed?
Before entering the room
How long can we place a guest on hold?
30 seconds
What salad dressing comes with the mixed greens salad
Lemon Vinaigrette
How many oz is the filet?
7 ounces
How many ounces is the NY Steak?
10 oz
What are the sauce selections for our build your own entrees?
Lemon Beure Blanc, Chicken Jus, Chimichuri, Red Wine Sauce
In what amount of time must breakfast be served?
30 minutes
What are the ingredients of the detoxify?
Lemon, ginger, green apple, gingersnap
Name at least 2 methods to obtain the guest name
What toppings come on the avocado toast?
Avocado, cherry tomato's, radishes, pepitas, basil, chili, lime, 8 minute egg