General
Where you access a claimant in iris?
What is Search?
In Iris this is where you find claims.
What is Benefits, then Claim Accounts?
Tennessee wages are not reported.
When to file a wage protest?
This is where you send tickets for claimants who need letters regarding their benefits.
What is 'Special Services'?
Monetary Determination letter shows 0.00 weekly benefit amount.
What is monetarily ineligible?
Tab that gives quick access for IVCL?
What is the 360 tab?
After accessing a claim, the first area you should view is this.
What is benefit issues.
What is a combined wage claim (CWC)?
Claimants file their weekly certifications here.
What is e-services?
Claimants name is updated by ___________.
The claimant makes a request through e-services.
Tab you find claims on?
What is the Benefits Tab?
This is how you view benefit issues.
What is view Benefit Eligibility and then Issues.
12 weeks of benefits have been paid out and zero balance left.
What is an exhausted claim?
Claimants should monitor their claim and complete request here.
What is the 'E-service Action Center'?
Request for replacement Way2Go cards are sent here.
What is Debit Card Replacement?
What are the parts to IVCL (all parts of IVCL)?
What is full name, DOB, SSN, Address, last employer and last day worked and last day certified?
Fact Findings are completed for this.
What is a open benefit issue?
Option after a Disqualification.
What is an appeal?
This is a letter sent to the claimant, not found in IRIS, that requires the claimant to meet with a state representative. It's a random selection to see if the claimant may qualify for additional training.
What is RESEA?
This is required to file a claim.
What is an e-service account.
Alternate questions for IVCL?
What is the email address and or the claimants employment history last date they logged in to e-services.
Fivs, Discovery, Benefit Claim
What are ID Verifications?
This is paid after 4th consecutive approved certification.
What is the waiting week?
This is the amount of money a claimant must earn in TN to qualify for a Combined Wage Claim (CWC)?
What is at least $1.00.
This is required each time an agent accesses a claimants account.
What is a detailed note about what transpired on a call.
This is where you find the claimants benefit amount and remaining weeks.
What is the 360 tab.
First 4 quarters of the last 18 months from the file date.
What is the base period?
Under 'Task' and then 'Case' you will find this.
What is a wage protest?
You request an access code to do this.
What is screen sharing?
After you obtain valid ID's this is given to the claimant to assist with creating their account access.
What is a 'Letter ID'?