Too Hot To Handle
How do you save?
What is CTRL + S?
What hold will you see if the adjudication doesn't process accurately?
What is Eligibility Check Hold?
What type of note would you enter if a patient called to check on their benefits, deductible and/or copay?
What is a SP Benefit Check?
If a patient calls to SUS and you've been unable to reach the MDO, what hold must you apply to the order?
What is a Pending MD Shipping Hold?
What button do you press in order to create a new patient profile?
What is NEW (Z)?
How do you expand a field?
What is CTRL + E?
What hold do you release when a prescription is being refilled?
What is Customer Consent Hold?
What type of note would you enter if you have to transfer a patient to another team such as Office Based, Big3 and/or SONJ?
What is a SP Internal Transfer?
If a patient agrees to give you consent to ship for a single order, what two tasks may you enter?
What are SP MB CC ON FILE or SP MB NO CC ON FILE?
What tab would you find a list of the patient's current and discontinued prescriptions?
What is the Rx History/MD Comm tab?
How do you quickly advance to the next field?
What hold will be on an order that is a new fill?
What is a PCC Hold?
If a patient has general questions for you, what kind of note would you enter?
What is a SP Account Inquiry?
If the MDO calls in and you're unable to reach the patient, what holds would be on the order when the patient calls back?
What are the PCC Hold and Pending PT Shipping Hold?
If Professor Xavier, close friend of our patient Mystique, calls in and wants to get information on the patient, where would you find out if they have HIPAA Consent on file?
What is the Tasks Tab?
How do you see an entire list of "hot keys" in IRIS?
If a prescription is considered a refill too soon, what hold will be automatically placed on the order?
What is a Specialty TSTF Hold?
When setting up an order, where in the SOF would you enter in your OA Notes?
What is the Actions Field/Create Customer Note?
If a patient provides duration consent for the benefit year, what task would be created?
What is SP MB OK2CC?
If you need to remove auto-dialer calls for the patient, what tab would you do that in?
What is the Address/Phone tab?
How can you launch the "Zoom Form" without pressing the icon in IRIS?
What is ALT + V + Z?
If a patient cannot afford their copay, what hold would you place on the order?
What is a Specialty Financial Assistance Hold?
What are the two note types you'd use for your OA Notes?
What are SPECIALTY MEDICAL BENEFIT DEL SET and SPECIALTY PHARMACY BENEFIT DEL SET?
When we speak to either the patient or the MDO, but not both, what two tasks may be entered to denote consent?
What are SP PCC MDO CONSENT or SP PCC PT CONSENT?
Aside from the SP Info button, what two other ways can you access the patient's medical history information?