Show:
Into to IRIS
Locating a customer
eBusiness Center
Customer profile
Welcome to Compass
100
In IRIS, which keyboard function should you always turn on before working?
What is Caps Lock?
100
Account numbers in IRIS never begin with _____.
What is 0
100
When you open a new eBC, the ________ is the tab that is automatically displayed.
What is Rx History tab?
100
The customer’s credit cards are documented on the _____.
What is Account Information page?
100
Always enter the name exactly as it appears on the customer's _____________
What is the insurance card?
200
Which toolbar icon is used to access the Universal Search form manually?
What is the Flashlight icon?
200
You may enter a maximum of ________ characters in each Name field on the USF
What is 150?
200
The upper portion of the profile is commonly referred to as the _____________
What is the header section?
200
The _____ tab is not used by CSAs
What is the Dashboard?
200
Ship and Bill limit for Part D customers is ___________
What is $100.00?
300
If more than one possible match is located in the system, the __________ form displays instead.
What is the Search Results form?
300
Always use the ________ to search for a customer in IRIS in which the name could potentially include any punctuation or spaces
What is the % sign?
300
OptumRx is a trademark of _____________
What is Optum Inc.?
300
The allergies and sensitivities are displayed on the left, and OTC and herbal medication history is listed on the right of the ___________________.
What is the MEMBER ALLERGY FORM?
300
Hover over this tab in RxWeb to access Compass, Formulary Look Up and Pharmacy Locator.
What is tools?
400
Follow the _________________ procedures by searching for plan details in our online resources and calling the assist line.
What is "No Member Turned Away"?
400
The maximum number of results displayed is ______
What is 300?
400
The eBusiness Center (eBC) contains all of the customer’s information including the following:
What is • Demographic information • Allergies and sensitivities • Order history • Prescription history
400
Available for you to view order details about a prescription.
What is the Rx Organizer.
400
Unnecessary order delays, Increased number of lost orders, Increased number of returns and resends requests, Members don’t receive medications, Decreased Member satisfaction,
What is one of the CONSEQUENCES OF FAILING TO VERIFY THE SHIP TO ADDRESS?
500
_______________ the assist line is considered turning a member away.
What is "failure to contact"?
500
When multiple records are located, what information can you see in the Search Results form?
a. Date of Birth b. Account Number c. Email address d. All of the above
500
The indicators are always blue, but size and shape may vary. It can be a _________, _____________, and ________
What is large rectangle,a very slim rectangle, or a very small circle?
500
___________________ is used to document the customer’s shipping preferences.
What is the Order Management Tab.
500
This is where you mail a PHI form.
What is OP CORRESPONDENCE?