SERP
IDRS
e-acsg
AMS
IAT
100

Which tab can we find IDRS Command Code Job Aid

What is job aids & supplements

100

The function key used to sign onto IDRS

What is F1

100

Where can we locate the e-acsg on AMS

What is the knowledge center

100

AMS stands for 

What is Account Managment Service 

100

Which IAT tool provides access to more than 30 code databases

What is CSI - Code Search Index

200

SERP is the acronym for

What is Servicewide Electronic Research Program?

200

Command Codes that are used primarily for research are called

What are CFOL Command Codes

200

What section of the e-ACSG guide can you find an alphabetical list of topics?

What is the Index.

200

Which tab can you find the payoff calculator?

What is the Tools tab

200

Which IAT Tool will help an employee determine if a taxpayer has missing returns

What is Compliance Suite

300

Where do you go to look up a CP notice?

What is SNIP?

300

What CC do you use to find out what CC's are in your profile

What is SFDISP

300

What happens when an employee clicks on the computer icon while using the e-ACSG guide

What is cause the IDRS screen to display the input screen (you must be logged into IDRS for this to work)

300

IDRS CC on AMS is used to

What is assist the employee with input of Command Codes

300

What system must you be logged into for IAT for specific case research

What is IDRS

400

The top section of SERP contains?

What are 

  1. The Search Box, Advanced Search, Emergency Info.

400

IDRS command code that retrieves a summary of the available tax returns that were submitted

What is TRDBV

400

Which employees are encouraged to use the e-ACSG guide

What are balance due trained employees 

400
What section of AMS will be used daily to help accurately notate a taxpayers account and ensure all required actions have been taken

What is Checklists

400

The IAT Disclosure tool is used to

What is complete the verification process

500

The Alert number that is titled Social Media Promotion Scheme - RIVO Only

What is 22A0172

500

What does Command Code INOLES show

What is Entity information, such as a taxpayers address

500

Why was the e-ACSG developed

What is to assist employees to take specific actions based on IRM direction, account statuses, and each unique taxpayer situation 

500

What section of AMS can help an employee learn what has happened on an account in the past

What is History

500

Use of the IAT tool Compliance suite is 

What is Mandatory