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Enter Prise System
Supply chain Management System
Customer Relationship Management System
Enter Prise Management
100
Describe four of the major business processes supported by enterprise software
What is Financial and accounting process, Human resources processes, Manufacturing and Production processes, sales and marketing processes,
100
Supply chain driven by production master schedules based on forcasts or best guess of demand for products,and products are pushed to customers.
What is push based model
100
marketing complementary products to customers
What is cross-selling
100
method of firms interaction with a customer using thech services
What is Touch point
200
Difference between revenue produced by a specific customer and the expenses for acquiring servicing that customer minus the cost of promotional marketing over the lifetime of the customer relationship,expressed in todays dollar
What is customer lifetime value
200
Scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the the assembly line
What is just-in -time strategy
200
customer-facing application such as sales force automation,call center and customer service support and marketing automation
What is operational
200
Determing how much product a business needs to make to satisfy all its customers demands
What is Demand planing
300
supply chain driven by actual customer orders or purchases so that members of the supply chain produce and deliver only what customers have ordered
What is pull-based model
300
Systems to manage the flow of products through distribution centers and warehouse to ensure that products are delivered to the right locations in the most efficient manner
What is supply chain execution systems
300
Automation of the firms relationships with its selling partners using customer data and analytical tools to improve coordination and customer sales
What is partner relationship management
300
Tools enabling a business to link customer conversations,dat,and relationship from social networking sites to CRM processes
What is social CRM
400
Set of integrated modules for applications such as sales and distribution,financial accounting,investment management,material management,production planing,plant maintenance,and human resource that allow data to be used by multiple functions and business processes.
What is enterprise software
400
Network of organization and business processes for procuring materials,transforming raw materials into intermediate and finished products,and distributing the finished products to customers.
What is Supply chain
400
software dealing with employee issues that are closely,related to CRM,such as setting objectives,employee performances management,performances-based compensation,and employee training
What is employee relationship managment
400
Application and technologies to help users make better business decisions
What is business intelligence
500
customer relationship management application dealing with the analysis of customer data to provide information for improving business performance
What is analytical CRM
500
Distortion of information about the demand for a product as it passes from one entity to the next across the supply chain
What is bullwhip effect
500
method of firm interaction with a customer,such as telephone,e-mail,customer service,conventional mail,or point-of-purchase
What is touch point
500
measurement of the number of the customers who stop using or purchasing products or services from a company. used as indication of the growth or decline of a firms customer base
What is Churn rate