Acronyms
CSB
Citizen Services Branch - CSB, Ontario Region provides accessible and responsive Government of Canada (GoC) programs and services to individuals, businesses, and communities through a multi-channel network of In-Person Service Canada Centres, Passport Offices, Passport Service Delivery Hubs, Community Outreach and Liaison Service, Service Delivery Expertise as well as virtual services including eServiceCanada, eSIN, eCOLS, Service Canada Live and Community Based Virtual Services (CBVS).
How many Points of Service are there in the Citizen Service Centre and Passport Program Network ?
100
YOUR BOSS!
Any of us is correct :)
Wearing your Photo ID Card is Optional - True/False?
FALSE - this is not optional, politely challenge any person in your workplace who you do not recognize and who does not have ID card Displayed.
PDB
Program Delivery Branch, Ontario Region supports the mandate of ESDC and helps to build a stronger and more competitive Canada by addressing social and labour market needs. This is done by investing program funds and delivering employer services. PDB addresses social and labour market needs by providing partners with funding to deliver projects that supply employment opportunities and the skills training that Canadians need. PDB certifies labour market shortages and demands for workers, so that employers may be permitted to recruit help from other countries to fill temporary labour shortages and assist employers affected by labour force adjustments.
How many In-Person SCC’s serve as a 1st point of contact & resolution for moving citizens
88
(ADM) Assistant Deputy Minister?
Mary Ann Triggs
Name the Code that Sets out the expectations & principles that guide our decisions and behaviors as public servants.
ESDC Code of Conduct
ISB
Integrity Services Branch, Ontario Region is responsible for enhancing and strengthening the integrity of delivery programs that provide benefits to Canadians through Service Canada. ISB strives to ensure that error, fraud and abuse are prevented, detected, and addressed; that critical and essential services are managed; and, that employees work in an environment that is safe and secure.
How many Service Canada Passport Offices (SCPO) provide front-line services processing of Canadian passports?
13
CSB Director General?
Darren Deneumoustier
The three P's of the Clean Desk Guidelines?
PLAN
PROTECT
PICK UP
SSB
Strategic Services Branch - Ontario Region provides a coordinating and supporting role for activities and initiatives that reach across business lines including supporting areas like governance, strategic and policy-related functions, marketing, events coordination, internal communications, and transformation initiatives. SSB also manages the Office for Client Satisfaction and Ministerial enquiries, Access to Information and Privacy, Official Languages, and Labour Market Information.
What is the percentage of passports issued in 10 days or less?
99.67%
Executive Director CSB
Peter Pantaleo
The 27th annual report to the PM recognizes that the Public Service must challenge itself to be these three things.
AGILE
INCLUSIVE
EQUIPPED
BDSB
Benefits Delivery Service Branch, Ontario Region is committed to ensuring timely and accurate payment of benefits to citizens, striving to ensure that Employment Insurance (EI) and Pensions benefits are delivered to the right person, in the right amount and for the intended purpose, while supporting client inquiries through the Call Centres.
How many calls were answered through the CERB Call Centre as of Sept 3, 2020
1.12 Million!
Director Passport Operations?
Diana Soares
What is PPMI?
Passport Modernization Initiative - A Phased deployment of a comprehensive Passport issuance platform (TEMPO + GCMS) in a partnership with IRCC