Front Office & Accounting
Room adjustments over this amount must be included in the daily banking packet
What is $200?
Being with the company this long enables and employee to incur one week vacation.
What is one year?
This is what GRS Stands for
What is Group Rooms Strategy?
This is where the SDS books need to be kept
What is wherever chemical are stored?
This is the founder of Island Hospitality Management
Who is Jeffrey H. Fisher?
This type of form should be used when reporting a guest injury
What is a general liability form?
This program allows a team member to earn 10% of actualized revenue for referring a group to stay at any hotel in Island Hospitality's Portfolio
What is iLeads?
This is expected to occur on the second Tuesday of every month.
What is Sales Professional Day?
Items of low to moderate value should be held in the lost and found for this number of days
What is 90 days?
This person should be notified of property and environmental claims
Who is Sam Logan?
Guest refunds over this amount cannot be reimbursed in cash through the front desk without corporate approval
What is $25?
This is the name of our online database where you can find documents, templates more
What is Island Keys?
5 stands for this
What is 3 appointments and 2 site tours?
A guest suite should have a full preventative maintenance done this many times per year
What is 4 times per year?
This program, run by the corporate office, recognized team members for excellence in service
What is Team Member of the Quarter?
All master keys must be kept in this
What is a double lock box system?
After this amount of days a full-time hourly team member is eligible for medical benefits
What is the first of the following month after 60 days of employment?
This program is used to send an iLead to a hotel
What is Shareit Online?
If you find a gun in an unoccupied room while performing maintenance or cleaning, this is the first thing you should do
What is call the police?
This is the name of our nomination driven internal training program.
What is Pathways of Leadership?
The Courtyard has 2 front desk cash drawers and 1 restaurant cash drawer. The front desk runs 3 shifts (7-3, 3-11 & 11-7). The restaurant runs 3 shifts (breakfast, lunch and dinner). The Courtyard should have this many cash counts each day?
What is 18?
This is a way to report an anonymous claim of unethical behavior by a co-worker.
What is calling the hotline?
These people can send iLeads to their own hotel
Who is any employee who isn't a part of the Sales Department?
As a housekeeper you are assigned a board of 10 rooms that includes 2 single king rooms and 8 double queen rooms. This is the total number of sheet sets you will load onto your cart.
What is 18?
This is Island Hospitality's charitable fund that provides need-based financial assistance to team members of Island who are facing financial hardships following a natural disaster or an unforeseen personal hardship.
What is IH Cares?