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Gillinder Quality
ISO
QMS Documents
Training
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100
We are the champion of the customer
What is the Gillinder Quality Policy
100
What certification assessment for Rinnai is scheduled for May 2018?
ISO 9001:2015
100
How many Quality Management Principles make up ISO?
7
100
Who is responsible to ensure procedures are current? How would you know if an update is needed?
It’s everyone’s responsibility. When you are doing your daily reviews and noticed that a change in the process has occured.
100
Who is the Facility Manager?
Bob Potts
200
Customer satisfation 
What are the Gillinder Beliefs?
200
How many ISO standards make up the ISO 9000 series?
3:  ISO 9000, ISO 9001, ISO 9004
200
Should your procedures reflect current process? What if it does not?
Yes. It is your responsibility to update the SOP.
200
Double Points What would be your evidence that you were trained?
The Training Log and Training Checklist 
200
Who has the authority to stop and question if the process is compromised?
Everyone
300
Enhancing lives by changing the way water is heated
What is the Rinnai Vision?
300
Is continual improvement part of ISO standards and who can submit improvement ideas?
Yes. If you have a process improvement idea, please let your team and leader know. 
300
Double Points!! Should a document that does not have a header and footer reference be saved in ISO folders?
No. The exceptions are "For Reference Only - External documents".
300
If you cannot tell if a document is controlled what should you do?
Notify your Team Leader
300
What are the three key priorities when operating in the RAM facility?  In order

Safety

Quality

Production

400
What does the acronym QMS stand for?
Quality Management System
400
Which ISO standard defines the requirements of the QMS?
ISO 9001-2015
400
How is the document hierarchy illustrated? 
The document pyramid.
400
Who is responsible to ensure the Training Evaluation Form is completed?
The trainee and trainer.The form is completed by a trainee.
400
Who do you notify when you find a defect or suspect part?

Supervisor 


500
Who is responsible for quality at RAM?
Everyone
500
List 3 of the benefits of ISO 9001
Customer Satisfaction, 

increased productivity, customer confidence,

 increased credibility and competitiveness in the market, consistency in delivery of product, 

effective use of resources, improved communication

500
How do you know if a document was updated?
Look at the Revision History. You should always use the most current version on the shared drive. Delete any old templates from your WIP folder. Do not re-use saved documents.
500
What document contains instructions for inspecting parts and the frequency?
Process Flow and Inspection References
500
What must you do when you find a defect/suspect part?
Notify Team Leader or Quality and segregate the part