Account Management
Issue type used when a player wishes to change the phone number or email address on their DK or GN account.
What is Email/Phone/Address/Username Change?
"My account was hacked and someone made bets. THESE WERE NOT DONE BY ME! PLEASE HELP!"
What is Compromised Account?
"Please withdraw all of my MLB Around the Horn entries for tonight."
What is withdraw entry?
What is Withdrawal: Processing Time?
The location of the 2024 Olympics.
Where is Paris, France?
Issue type to use when helping a new player sign up for DraftKings.
What is New Customer Verfication?
"I had an account back in 2017 and now I opened a new one. Why am I locked out?"
What is Multiaccounting?
"I picked Gerrit Cole over 5.5 Strikeouts but he didn't end up pitching because he got hurt in warmups. Why is this marked as a loss for my pick set?"
What is Player Injury Status?
"Please refund my deposit I wanted to deposit to Pick6 not Sportsbook."
What is Deposit:Wrong Product?
Sports that are being offered for DFS during the Olympics.
What are Basketball, Golf, & Soccer
Issue type to use when a player needs help resetting their password.
What is Login/Password?
Player's account is restricted until they provide a bank statement from their wife's card they used to make their $1,000 deposit.
What is Multiple Funding?
"Can you send me a file with all my Reignmakers contests from last week?"
What is Contest History?
"Send me my W2G & 1099-MISC for the last 3 years."
What is Tax Questions?
Sports being offered for Pick6 during the Olympics.
What are Golf & Men's Basketball.
"Hey, can I get mlb walkoff homerun ticket for today?"
What is a compensation request?
The player just had their 3rd detection of a VPN and wants to know why their account is locked.
What is Geocomply/Proxy?
"I entered a best ball draft and it kicked me out before I could draft. Why does it say I can't get prizes?"
What is Best Ball: Invalid?
"I don't have my VISA 2548 card anymore and don't want my withdrawals to go there when I request them."
What is Ban/Remove Payment Methods?
These are the 3 new Olympic Sports debuting in Paris.
What are Breaking, Sport Climbing, & Surfing?
"I want all my information deleted from the entire DraftKings System."
What is a Privacy request?
Player who was born on May 11th, 2007 is at Nationals Park and wants to get the new player offer to bet on CJ Abrams anytime HR line.
What is Underage?
"The file I uploaded gave me an error and now all of my lineups are the same. Please help!"
What is a CSV Issue?
"I am waiting for my money at the Filotimo Casino in New Hampshire."
What is Withdrawal: Cage?
An Olympic sport which is described as "the highest expression of horse training" where the horse and rider are expected to perform from memory a series of predetermined movements.
What is dressage (or equestrian)?