Halloween
These 2 colors might represent this holiday
What is Black and orange ?
What two items are needed for "T" Thank the customer
What is Thank the customer branding lowes and offer Survey ?
This form of your voice should be kept consistent throught the call
What is Tone?
Another name for Pumpkin
What is Jack o Lantern?
Asking for two forms of identification to a caller would fall into this category
What is Provides the best Resolution?
This percentage is your year end KPI for Agent Satisfaction?
What is 90%?
This scary movie is named after one of our coordinators.
Who is Jason?
This minimum percentage is needed for max bonus
What is 82%?
The abbreviation for VOC
What is Voice of the Customer ?
This halloween candy was originally called Chicken Feed
What candy corn?
This KPI is the minimum to meet your year end goal
What is 76%?
Showing this towards a customer may provide a better Agent Score
What is Empathy?
The expectation that a PRO has 48 hours to schedule an installation, after product has been received, changed to this number of days in week 35.
What is 7 days?
These 5 phrases make up the customer service SMART
What is Seek out the customer, Meet the customer need,Add related products, Review Needs are met, thank the customer ?
Reporting for agent satisfaction is done through this program
What is Medilla?
In Verint when entering a coaching the AM selects this under the Coaching Session Type.
What is General Coaching?