Knowledge
IMS
Genesis
General Ledge Codes
LRRP
100

Box Truck, Random or tandem truck

What is delivery truck types?

100

Where you find the list of items you need to complete throughout the day

What is work que or activities

100

I use this to access order management, customer information

What is 1.12.12 or 1.6
100

Independent PROvider waited excessive amount of time in store or on site for product

What is 892400/Store selling 

100

Knowledge article that I can find information about what is required for the LRRP checklist

What is work review documents activity

200

When a customer calls, I start here...

What is IST Handle Customer Contact
200

Place were I enter the customers phone number or job

What is search bar

200

Store receipts for orders purchased within last 90 days

What is 3.4

200
  • Job is greater than 30 days old and second measure fee needed.
  • Payment is due to Independent PROvider for completed second measure.

 

What is 892800/Project measure fee 

200

LEAD RENOVATION, REPAIR, AND PAINTING

What is LRRP

300

IST reviews customer's installation purchase and sets expectations based on job type.

What is Call 1 Customer Contact

300

The location of the store number or location of the store 

What is the Job Information section

300
  • Stock/velocity code
  • Pricing information
  • Regional Distribution Center (RDC) and store on-hand counts
  • District/Inter-Company Billing (ICB) search
  • Ship units

What is 5.1

300


Poor craftmanship-active

What is 892000/Installer error 

300

LOWE’S INSTALLER LRRP CHECKLIST FOR RENOVATIONS PERFORMED IN PRE _______

What is 1978

400

IST schedules delivery of product for installation and notifies customer of delivery details.

What is Call 2 customer contact

400

Where I find a list of items or services for a job

What is Current Items Sold

400

MyLowe's lookup

What is 2.5

400

Incorrect product from vendor

What is 892401/MFG/Vendor error 

400

NAT- 12345-6

What is Federal or State Firm Certification Number 

500

Complete Review Documents activity for Lead Renovation, Repair, and Painting Rule (LRRP) scenarios.

What is Work Review Documents Activity

500

Where we find contracts, photos, COC's, permits, any other uploads

What is documents

500

  • Staged or invoiced sales manual order
  • Special Order Sales (SOS) Electronic Catalog (E-Cat)


What is 1.4

500

Warranty Claims for Stainmaster

What is 892403/Stainmaster Warranty 

500

R-I-1234-21-05678

What is Certified Renovator number or state license number