SNOW Tags
The number of tags each SCtask should have post prioritization
What is 2?
The first subprocess of the Intake Process
What is Acknowledgement Phase?
The first thing we all should do when we get a new technology / new application request (Product Request)
What is raise your hand/ ask for a coach/ inform your ITC Lead?
The proper tool to submit a knowledge base article
What is ServiceNow?
The location for “Work missing updates in the last 30 days” on the SNOW Dashboard tab
What is the Metrics Tab?
The tag used to replace the CDTS Consult tag
What is CDTS Core tag?
The number of subprocesses in the “Intake Process”
What is 4?
The person responsible for helping you with a Product Request (new technology / new application) request
Who is your “coach” or Mark, Stu, Carlo, Kris?
Template type recommended for Knowledge Base Articles
What is KCS How To Template?
The number of INCs assigned to ITCs.
What is 0?
The tag used to replace CDTS LCOM, PM&R & MLF tags
What is CDTS NFS IT tag?
The recommended amount of “whitespace” that an ITC should have to “think, plan, prepare, participate in CoP, perform workgroup duties, maintain tickets, research, write KB articles, complete training, round etc.”
What is ~20%?
The new term for a new technology / new application request
What is Product Request?
KP article owners are expected to review and update their content this often, or as needed
What is at least once a year?
CDTS ACK/ Vetting / Validation / Prioritization are these types of tags
What are the CDTS Process Tags?
The two CDTS tags used to indicate funding
What are the CDTS Funded and CDTS Unfunded tags?
The Intake subprocess, when the ITC “discuss the ask with the requestor to gain an understanding of the work being requested.”
What is the Validation/Redirection subprocess process?
The people (Role) in Market Strategy and Consulting that we collaborate with prior to JTOC for all Product Requests
What is BTP (Business Technology Partners)?
This step must be taken before publishing a new article to prevent multiple entries in the knowledge base
What is search for duplicates?
CDTS Core / Local Fund / NFS IT / DPM / Pilot/TSC / Rounding are these types of tags
What are the CDTS Reporting Tags?
This tag is used for locally sponsored pilots or efforts that must be endorsed by the local TSC (for ALL locally sponsored New Technology or New Applications)
What is the CDTS Pilot/TSC tag?
The 4 subprocess that make up the “Intake Process”
What is Acknowledgement, Vetting, Validation/Redirection, Prioritization?
The new SNOW dashboard tab that the ITC Principals/coaches use to track all Product Requests
What is the “Product (Beta)” tab which will soon be renamed “Product Requests”?
The final outcomes for new technologies that get documented in our knowledge base
What is successful or unsuccessful?
The frequency at which On Hold SCTasks should be updated if the status has not changed
What is 6 months? [After 6 months, it will be included on the SCTask not updated in 6 months and be subject to closure.]