Byte Me
Scripting Wizards
Help Desk Hiccups
POS
Call It In
100

These are the three items that can only be completed by the Network Administrator or above.

What is 

Restarting servers, creating/editing group policies, and changing the Domain Admin Account Password. 

100

This Windows command-line tool allows you to execute scripts for automating administrative tasks using cmdlets, functions, and pipelines.

What is PowerShell

100

Lonnie Biberstein called in that the XM7370 in the warehouse isn't printing the pick tickets. This is the first step in resolving his issue.

What is create a ticket. 

100

This is the year MaddenCo was founded. 

What is 1977.

100

You are required to move users out of the "Default Group" in 3CX for this reason.

What is the "Default Group" is not an allowed extension group for outbound calls on the SIP trunk.

200

This is the tunnel mode used for VPN clients have T-Mobile or are having issues with Verizon internet. 

What is TCP.

200

This is the command used to view open ports on a workstation.

What is "Netstat"

200

This port is used for SMTP, scan to email. 

What is 587

200

If you are unable to get batch jobs running, the option Send Trans to RT Systems, sends the transactions manually. This option is located here.

What is Back Office>Vendor Interface>RT Systems Interface

200
The acronym used for the document required to move a phone number from one telecom company to another. 

What is an LOA.

300

These are the two learning modes used to enable Port Security on a Cisco and TP-Link switch.

What is Secure Permanent and Delete on Timeout

300

This is the command that can be used to reset a local admin user password.

What is "Net User"

300

This is the button combination used to reset the credit card machines.

What is press and hold the yellow button and the # button. 
300

This is the name of the customer file in Madden CO's green screen.

What is TMCUST

300

This is the definition for the acronym IVR.

What is Interactive Voice Response. 

400

This is the rule in Office, that you have to add the public IP in, in order for scan to email to work. 

What is Barracuda ESS IP Restriction. 

400

This language, created by Guido van Rossum in 1991, is famous for its simplicity and whitespace-sensitive syntax. 

What is Python.

400

This is the name of the sheet that is to be checked quarterly, that ensures our users have the most efficient tools to do their job. 

What is the Computer End of Life Replace Worksheet. 

400
Setting INVPROCX data to PTOEPRGO will make the invoice what?

What is Graphical. 

400

This is the FQDN used for Zurcher Tire's 3CX instance.

What is ztb1.3cx.us

500

There are this many Azure's associated to Zurcher Tire. 

They are used for this.

What is 2

One is used for Top Dog used by GfK

The other is used for Statewide.

500

This is the command used to run the System File Checker tool to scan the integrity of OS files and attempts to repair missing or corrupted files.

What is sfc /scannow

500

DAILY DOUBLE!!


This is the button combination used to get to the factory reset screen on the a Janam scanner that is locked out with a pin code.

What is 

Press and hold Power, SOFT_RIGHT and Fn keys

500

This is the Port Number that MaddenCo uses to reach out to the workstations for a secure data transmission.

What is Port 8443.

500

DAILY DOUBLE!!



These are the 2 Codec Priorities used in 3CX for the Bandwidth SIP Trunk.

G.711 U-law - Standard Audio compression method

G729 - High compressed audio codec used for VOIP.