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Who Am I Going To Call
Only on a MAC
Customer Service Do's
Customer Service Don't s
Assignment Groups
100
I call this person when I have an issue with a printer in the info commons.
What is instructional technology?
100
I can connect these devices to a Mac
What is Magic Mice and Keyboard?
100
I am the amount of attention that should be given to the customer
What is 100%
100
I should not do this when I find the users issue funny.
What is laughing?
100
If a user is having an issue with KSIS and we are unable to diagnosis it
Who is KSIS Dev?)
200
I call this office when a customer has questions about taking classes at KSU
Who is enrollment services?
200
I have to use these to connect any external devices to a 2016 MacBook Pro
What is a Dongle?
200
I am present on your face whenever I great a customer
What is a smile?
200
I should not be checking this device if I am helping a customer
What is my cellphone?
200
If there is a technical question with Canvas
Who is Canvas Admins?
300
I call this office when a customer has questions about taking online classes at KSU
Who is Global Campus?
300
I can use this service to sync all my pictures across all my Mac devices
What is iCloud?
300
I should do this when explaining a complicated system or process to a customer
What is telling it to them in terms they would understand?
300
I should not be using these terms when helping the customer.
What is using technical terms?
300
If a user is having an issue with a wireless or wired network on campus
Who is networking?
400
When someone needs to get an 800 or 900 level course pushed through in Canvas
Who is your managers?
400
I can use this software to back up my entire OS and files in case of corruption
What is Time Machine?
400
I should do this whenever a customer is mad at their problem
What is What is let them vent?
400
I should not do this when a customer is trying to explain an issue to me and its taking a while
What is cutting them off?
400
If someone is having an issue with their office phone voicemail
Who is Telecom office?
500
I transfer the call to this person when a telemarketer wants to speak with a specific FTE
Who is nobody?
500
I can preview a files contents by pressing this keyboard button
What is the space bar?
500
I should always ask this after fixing the customers issue
What is “Is there anything else I can help you with?"?
500
I Should not do this if I am helping an attractive customer
What is flirting?
500
If a user is having an issue with their webpage
Who is webmaster?