Helpdesk Do's
You should always do this when you leave your desk
What is lock your computer?
You should never give this out over the phone
What is a password?
The amount of attention that you should give to the customer is
What is 100%
You should not do this when you find the users issue funny
What is laughing?
You should always do this when stepping away
What is letting your team mates know?
You should always ask for this when users need collain account modifications or creation
What is request ADON/DON approval?
You should not do this when creating a new account for a user
What is making assumptions?
You should have a ____ when speaking with a customer in person
What is a smile?
You should not be checking this device if helping a customer
What is your cellphone?
Before asking a question about an issue, you should take this step
What is check solutions?
You just fixed a computer that was handed to you, before you give it back you should
What is clean the device?
Something you should avoid doing when receiving an email that appears suspicious
What is clicking on links or attachments?
You should do this when explaining a complicated system or process to a customer
What is use simple terms?
You should not be using these terms when helping the customer
What is using technical terms?
After finishing up a ticket, create this for future knowledge
What is a solution?
Something you should use when connected to a public Wi-Fi Network
What is a VPN?
Something we'd like to do mean things to
What is Ryan's Face?
You should do this whenever a customer is mad at their problem
What is let them vent?
You should not do this when a customer is trying to explain an issue and its taking a while
What is cutting them off?
When escalating an issue, this should always be done prior
What is basic troubleshooting?
You've exhausted all options in fixing an issue in a Windows Profile, this is the last resort
What is recreate Windows Profile?
You should never do what when connected to a server
What is make unknown changes?
You should always ask this after fixing the customers issue
What is “Is there anything else I can help you with?"?
You should not do this if helping an attractive customer
What is flirting?
This software is used to collaborate, communicate and share information among your peers
What is TEAMS?