IT Service Center

Who Am I Going To Call

100

I call this person when I have an issue with a printer in the office or at home.

What is IT Service Center?

200

I call this office when a customer has questions about taking classes at Abt

Who is enrollment services?

300

I call this office when a customer has questions about taking online classes at KSU

Who is Global Campus?

400

When someone needs to get an 800 or 900 level course pushed through in Canvas

Who is your managers?

500

I transfer the call to this person when a telemarketer wants to speak with a specific FTE

Who is nobody?

Only on a MAC

100

I can connect these devices to a Mac

What is Magic Mice and Keyboard?

200

I have to use these to connect any external devices to a MacBook Pro

What is a Dongle?

300

I can use this service to sync all my pictures across all my Mac devices

What is iCloud?

400

I can use this software to back up my entire OS and files in case of corruption

What is Time Machine?

500

I can preview a file's contents by pressing this keyboard button

What is the space bar?

Customer Service Do's

100

I am the amount of attention that should be given to the customer

What is 100%

200

I am present on your face whenever I great a customer

What is a smile?

300

I should do this when explaining a complicated system or process to a user

What is telling it to them in terms they would understand?

400

I should do this whenever a user is mad at their problem

What is let them vent?

500

I should always ask this after fixing the users issue

What is “Is there anything else I can help you with?"?

Customer Service Don't s

100

I should not do this when I find the user's issue funny.

What is laughing?

200

I should not be checking this device if I am helping a user

What is my cellphone?

300

I should not be using these terms when helping the customer.

What is using technical terms?

400

I should not do this when a user is trying to explain an issue to me and it's taking a while

What is cutting them off?

500

I Should not do this if I am helping an attractive customer

What is flirting?

Assignment Groups

100

If a user is having an issue with KSIS and we are unable to diagnose it

Who is KSIS Dev?)

200

If there is a technical question with ACE

Who is ACE Admins?

300

If a user is having an issue with a wireless or wired network on campus

Who is networking?

400

If someone is having an issue with their Teams phone voicemail

Who is Sys_Admin_Teams?

500

If a user is having an issue with their AGI webpage

Who is webmaster?