The Resume
What is the first section that should be on your resume (just below your name/ contact info)
The Professional Summary
Where can emotional intelligence be used?
EVERYWHERE!
- Home/ personal life
- Work
- Personal/ professional relationships
What does ITIL stand for and why is this important in your field?
(Information Technology Infrastructure Library), a framework for managing IT services efficiently.
This tab should summarize the email’s purpose
The Subject line
The first commercially available computer mouse, made of wood, was invented by whom?
Douglas Engelbart
How many bullet points should you list for each job
100 bonus points if you can explain why?
3-5
Because too many bullet points can be distracting for the employer/ they may not read through all of them if there are too many.
______ skills are designed to help regulate emotions, and deal with difficult situations in life. These skills often help us reset and position ourselves to effectively do our work / deal with personal issues.
Coping skills
Studies show that 30-50% of IT support requests involve this ____________
forgotten or expired passwords.
The ________is the term you would use when starting your email.
Extra 100 points if you can give an example of
Greeting
Example: Dear Ms. Smith
The QWERTY keyboard was designed to prevent what problem in early typewriters?
Jamming of mechanical keys
What verb tense should you use if you list a previous job vs. a current job
Past tense for previous jobs (E.g. Managed a team of 4 cooks)
Present tense for current jobs (E.g. Managing a team of 4 cooks)
__________ is a term used to describe a combination of mental, physical, and emotional traits of a person. This is what makes up who we are today, and shapes our emotional intelligence even from a young age.
E.g. Genetic inheritance, physical attributes, life experiences, environmental conditions all contribute to this.
Temperament
A significant portion of IT service desk tickets involve scam emails, malicious links, or compromised accounts.
The term for this is ____________
Phishing
Give an example of how you would end your email to a professional in your industry:
Correct answers:
"Best Regards"
"Sincerely"
"Thank you"
Minecraft's Enderman language is actually what?
English played backward
How long should your resume ideally be
1 page.
if 2 pages, should at least fill out halfway down the second page, or be 2 full pages.
What is self-awareness and give an example of this in the workplace
- recognizing your own emotions and when you need to take action to work through these emotions.
Example: Realizing I am upset at a co-worker when I begin to sweat, or my breathing becomes rapid.
List 3 IT certifications that can boost your career?
- CompTIA A+
-ITIL Foundation
-Microsoft 365 Certified
-Google IT Support
*Also increase salary potential!
What does "Reply All" mean, and why should you use caution when using this email option?
Reply all means your email will be sent to all recipients in an email chain.
You should only use this if you intend for your message to be seen to the entire email chain for your response.
In The Legend of Zelda, Link’s iconic green tunic was originally chosen due to what technical limitation?
Color palette restrictions on the NES
This term describes words that would stand out the employer/ be picked up by an applicant tracking software.
Hint, this is 2 word answer
Buzz Words
What is emotional intelligence?
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships using sound judgment and empathy.
List 3 different settings you could work in as a service desk technician
-Corporate office
-Remote/ work from home
- Call center/ IT support center
-Data center
- Hospital/ Healthcare
-Education (schools/ universities)
- Government / Military
-Retail / Manufacturing
In what time frame should you respond to a professional email at work?
24-48 hours (1-2 days)
The term "bug" in computing became popular after a literal bug was found in which early computer?
Harvard Mark II