Alphabet Soup
MFA / 2FA
Multi-factor-authentication / Two-factor-authentication
The Salesforce -> Workday integration for opportunities (INT033a) runs on this interval.
Hourly
A value given to a ticket that quantitatively measures how long it will take to complete considering complexity.
Story Points
Objects are database tables in Salesforce used to store data in specific formats -
This object contains the following fields:
- Name
- List Cost
- Code
Product / Price Book Entry
This is the industry term for when an AI confidently states something false as if it were true.
Hallucination
VPN
Virtual Private Network
The integration platform as a service (IpaaS) software we use for all Fountain Shift & Fountain Hire integrations
Workato
A fixed length of time defined for a development team to complete a group of tasks. Normally repeated at a defined interval.
Sprint
Objects are database tables in Salesforce used to store data in specific formats -
This object powers the standard pricing calculation for Management & Maintenance Opportunities
Common Charges
This is the name for the instructions or question you type to get an AI to do something.
Prompt
UAT
User Acceptance Testing
This is the 'messenger' by which two software systems can talk to each other and swap data over the internet.
API - Application Programming Interface
The ongoing activity of adding detail and estimates to backlog items is called this.
Grooming
Objects are database tables in Salesforce used to store data in specific formats -
This object captures Site & Staff evaluations
Field Survey
Unlike a chatbot that just answers, this kind of AI can actually take actions for you — sending emails, updating files, running steps on its own.
AI Agent
MVP
Minimum Viable Product
Most modern integrations pass data in this lightweight, curly-brace-filled format.
{
"field": "value"
}
JSON - JavaScript Object Notation
Nickname for the shortcuts and 'we'll fix it later' quick fixes that slow a devlopment team down over time.
Technical Debt
Objects are database tables in Salesforce used to store data in specific formats -
This object controls the taxability of sales for the Workday integration
Tax Rates / Sales Tax Matrix
The 'GPT' in ChatGPT stands for this mouthful.
Generative Pre-trained Transformer
SaaS
Software as a Service
The integration tool used for both Salesforce -> Workday integrations (Accounts & Opportunities)
Workday Studio
Requirements that are often written in this template: 'As a ___, I want ___, so that ___.'
User Story
Objects are database tables in Salesforce used to store data in specific formats -
This object has the most feature uses: Proposals, Contracts, Workday integration, Field Survey App, Rescue Ready App, Inspection App
Contacts
The best-practice safety approach where a person reviews AI output before it's used is called this.
Human-in-the-loop