Behind the Scenes - The Plumbers
(Systems & Networking)
(Systems & Networking)
For Your Safety (Public Safety)
At Your Service
(Client Services)
(Client Services)
What App is That? (Software Applications)
IT Potpourri (Department History and Security)
100
The Systems and Networking division is responsible for the maintenance of databases, network access, data backups, file restores and the support of over 3000 of these common desktop devices.
What are telephones?
"Jeff the Phone Guy"
"Jeff the Phone Guy"
100
Lead by IT, Aurora just implemented it’s 4th generation Computer Aided Dispatch (CAD) System in 2013. Aurora implemented its 1st CAD system in this year.
What is 1980?
You’ll get a walk thru of the CAD technology in action later today.
You’ll get a walk thru of the CAD technology in action later today.
100
This folder on my PC is backed up every night.
What is the "My Documents" folder?
This folder is on your local C:\Drive.
Anything stored in "My Documents" will be automatically backed up (copy for safe keeping) each night.
IT retains 2 weeks worth of these copies (or data)and keeps these copies stored among 4 servers.
This folder is on your local C:\Drive.
Anything stored in "My Documents" will be automatically backed up (copy for safe keeping) each night.
IT retains 2 weeks worth of these copies (or data)and keeps these copies stored among 4 servers.
100
We've got an app for that!
This is the number of online web applications available 24/7 at the City of Aurora web site.
This is the number of online web applications available 24/7 at the City of Aurora web site.
Over 40!
Popular online services are:
- Pay Your Water Bill Online
- Building Permits
- Animal Care Licensing
- Tax and Licensing
- Recreation Info and Registration
Popular online services are:
- Pay Your Water Bill Online
- Building Permits
- Animal Care Licensing
- Tax and Licensing
- Recreation Info and Registration
100
This online application is used by employees
to inform IT of problems, issues,
or to make technology purchases.
What is the IT Help Desk or IT Service Desk?
Around 20,500 tickets are submitted a year.
Around 20,500 tickets are submitted a year.
200
This department stores over 1.8 million files on the City's Servers.
Who is the Aurora Police Department?
The protection of the data is the most important job of the Systems and Networking division.
Through our backup policies 3 copies of each of these 1.8M files are maintained. One copy at our data center at AMC, one at our data center at Tallyn's reach and one at an off-site location.
The protection of the data is the most important job of the Systems and Networking division.
Through our backup policies 3 copies of each of these 1.8M files are maintained. One copy at our data center at AMC, one at our data center at Tallyn's reach and one at an off-site location.
200
This system is interfaced with the CAD system
and is used to send alerts to a Fire Station
for an E911 call.
Zetron
Exacom
Positron
and is used to send alerts to a Fire Station
for an E911 call.
Zetron
Exacom
Positron
What is Zetron?
The Zetron system automatically sends an alert “tone” from CAD
to the appropriate Fire Station based on the type and location of the
emergency event. In addition, there is a redundant radio based “manual”
backup system for toning, too. These 2 alerting systems help
the Fire Dept. meet the national insurance standards and reduce the
cost of insurance for citizens.
The Zetron system automatically sends an alert “tone” from CAD
to the appropriate Fire Station based on the type and location of the
emergency event. In addition, there is a redundant radio based “manual”
backup system for toning, too. These 2 alerting systems help
the Fire Dept. meet the national insurance standards and reduce the
cost of insurance for citizens.
200
This is the time desktops at the City shutdown at night.
What is 7:00 pm?
As a part of the Green Initiative, all unattended desktops will be automatically shutdown to save power consumption at night.
You will see this prompt at 7:00pm. To continue working and defer the shutdown 1 hour, click on "Postpone Shutdown" and click "Take Action"
Also, all city PC's are automatically powered on at 6:45am each morning so workstations are ready to go when employees arrive.
As a part of the Green Initiative, all unattended desktops will be automatically shutdown to save power consumption at night.
You will see this prompt at 7:00pm. To continue working and defer the shutdown 1 hour, click on "Postpone Shutdown" and click "Take Action"
Also, all city PC's are automatically powered on at 6:45am each morning so workstations are ready to go when employees arrive.
200
This web address will give you more information about the City than any other.
What is AuroraGov.org
The city's internet website receives over 4.8 million views a year.
The site contains information and online services representing all of the city departments
The city's internet website receives over 4.8 million views a year.
The site contains information and online services representing all of the city departments
200
The Compaq Portable III featuring state-of-the-art mobile technology in 1987 weighed this many pounds.
What is 20lb?
This fine piece of technology cost $5799.00 that included a 40MB HD, 10” screen, operating DOS 3.31 and running at a whopping 12MHZ.
Our current laptops weigh less than 5 lbs!
You can see this Compaq PC and other nostalgia when you enter the IT Department at AMC.
This fine piece of technology cost $5799.00 that included a 40MB HD, 10” screen, operating DOS 3.31 and running at a whopping 12MHZ.
Our current laptops weigh less than 5 lbs!
You can see this Compaq PC and other nostalgia when you enter the IT Department at AMC.
300
This "fluid" department takes up the greatest amount of storage on the city's servers...roughly 1.45 TB!
Who is the Aurora Water Department?
On a daily basis over 45TB of data are backed up and stored at 3 locations.
On a daily basis over 45TB of data are backed up and stored at 3 locations.
300
Aurora has 653 sworn officers and 303 Fire personnel that need technology services in the field.
IT supports this many Mobile Data Computers (MDC’s) for Police and Fire users.
IT supports this many Mobile Data Computers (MDC’s) for Police and Fire users.
What is 335?
IT supports 335 MDC devices for Police and Fire use. Each laptop operates as a mobile office with internet access, email, city data connectivity and several specialty applications.
Here’s a picture of an early 1980’s MDC. It was really a text based terminal device.
IT supports 335 MDC devices for Police and Fire use. Each laptop operates as a mobile office with internet access, email, city data connectivity and several specialty applications.
Here’s a picture of an early 1980’s MDC. It was really a text based terminal device.
300
This contains 8 characters, a capital letter, a numeric character and/or a special character
What is a Strong or Secure Password?
- CAPITAL LETTERS
-Numb3rs
-$pe©|@L Characters
- CAPITAL LETTERS
-Numb3rs
-$pe©|@L Characters
300
If you see Wiley Coyote, don't just watch him! Use this online application for reporting coyote sightings.
What is Coyote Watch
Coyote at a City Golf Course
Coyote at a City Golf Course
300
Name at least three of the six Client Services staff members in this photo.
.
.
Who is
Dede Nelson
Don Gaines
Chris Pearce
Matt Parker
Scott Wilson
Brett Bradley?
Dede Nelson
Don Gaines
Chris Pearce
Matt Parker
Scott Wilson
Brett Bradley?
400
Excluding attacks from the
United States, China, Russia and North Korea,
this South American country has the greatest number of
intrusion attempts into our network (hackers)
United States, China, Russia and North Korea,
this South American country has the greatest number of
intrusion attempts into our network (hackers)
What is Brazil?
The city uses a "honey pot" method to attract
intrustion attempts from virtually every country.
These attacks are generated from computers which have been compromised
by malware or viruses. Our web filtering is used to identify
city computers that may be infected by malware or viruses.
The city uses a "honey pot" method to attract
intrustion attempts from virtually every country.
These attacks are generated from computers which have been compromised
by malware or viruses. Our web filtering is used to identify
city computers that may be infected by malware or viruses.
400
The IT Department Radio Shop maintains over 3000 Public Safety radios,
both handheld and in vehicle, for our Police and Fire department users.
Police and Fire users generate this number of radio transmissions monthly.
60,000
300,000
600,000
both handheld and in vehicle, for our Police and Fire department users.
Police and Fire users generate this number of radio transmissions monthly.
60,000
300,000
600,000
What is 600,000?
Over 600,000 radio transmissions are generated by our radio Public Safety users system by each month.
Incidentally, all radio traffic is recorded and marked by time, date and user and stored for 4 years.
Tracey Kent working on the Radio System
.
Over 600,000 radio transmissions are generated by our radio Public Safety users system by each month.
Incidentally, all radio traffic is recorded and marked by time, date and user and stored for 4 years.
Tracey Kent working on the Radio System
.400
This is the number of incorrect login attempts you can try
before your network account is automatically locked
before your network account is automatically locked
What is 6 incorrect login attempts?
After a cool down period of 30 minutes, the account will unlock by policy.
After a cool down period of 30 minutes, the account will unlock by policy.
400
This online program is "Access"-ed by the public using smartphones or a web browser to report potholes, graffiti, loud animals, etc.
What is Public Stuff (Access Aurora)
Did you know that you can get the App for Apple or Android devices and make your request anytime?
Did you know that you can get the App for Apple or Android devices and make your request anytime?
400
This technology replaced pen & ink drawings of streets, subdivisions and water lines.
What is Geographic Information System (GIS)
GIS was first used in the 1980's to organize information from surveys and streets.
GIS was first used in the 1980's to organize information from surveys and streets.
500
Every month over 1.1 million inbound email messages
are sent to the fine folks working for the City.
Of 442K, 832K or 1,000,000, this many emails are actually delivered.
are sent to the fine folks working for the City.
Of 442K, 832K or 1,000,000, this many emails are actually delivered.
What is 442,000?
Using a cloud base email filtering solution,
60% of email are not delivered because they are categorized
as spam, which usually contains viruses or has attachments
or links which are used to delivery malware to unsuspecting employees!
Using a cloud base email filtering solution,
60% of email are not delivered because they are categorized
as spam, which usually contains viruses or has attachments
or links which are used to delivery malware to unsuspecting employees!
500
Aurora PD now uses wireless surveillance cameras and license plate readers.
Aurora PD has this many license plate readers.
5
10
20
Aurora PD has this many license plate readers.
5
10
20
What is 20?
There are now 8 fixed and 12 in car LPR cameras being supported by IT for PD. The system read over 12 million plates last year. IT also supports 50 body worn video cameras for the Police Dept. as well.
Body Worn Cameras
Here’s a quick news video shot last week on the Aurora LPR system.
There are now 8 fixed and 12 in car LPR cameras being supported by IT for PD. The system read over 12 million plates last year. IT also supports 50 body worn video cameras for the Police Dept. as well.
Body Worn Cameras
Here’s a quick news video shot last week on the Aurora LPR system.
500
The city's 3000 computers are supported by this many PC specialists.
What is 6?
There are 6 staff members in Client Services.
That a whopping 500:1 ratio per technician supporting 3000 workstation and other IT city equipment!
We strive to resolve all incidents within 1 business day. Anything broken which hinders your job function is classified as an incident. This can be either hardware or software.
The Workload
At Your Service
There are 6 staff members in Client Services.
That a whopping 500:1 ratio per technician supporting 3000 workstation and other IT city equipment!
We strive to resolve all incidents within 1 business day. Anything broken which hinders your job function is classified as an incident. This can be either hardware or software.
The Workload
At Your Service
500
This online application is used by employees to view their personnel information and change phone numbers, insurance, and tax information.
What is Employee Online?
Employee Online is located on the Intranet and is to view your employee information contained in our Payroll and HR systems. Go here to make changes for your address, phone, insurance, and tax deductions.
Employee Online is located on the Intranet and is to view your employee information contained in our Payroll and HR systems. Go here to make changes for your address, phone, insurance, and tax deductions.
500
This is the situation when it is OK to give Human Resources or an IT Tech my personal information, including my login and password.
Like...NEVER!
Watch out for "Phishing" scams!
Always protect your personal information (ssn, employee number, login, password, address, etc.) to anyone!
Never leave your password on a yellow sticky note under your computer!
Watch out for free software! Beware of free download, these may contain malware that can damage and compromise your computer!
Watch out for "Phishing" scams!
Always protect your personal information (ssn, employee number, login, password, address, etc.) to anyone!
Never leave your password on a yellow sticky note under your computer!
Watch out for free software! Beware of free download, these may contain malware that can damage and compromise your computer!