Helpdesk Heroes
This common IT troubleshooting step is often abbreviated as "R&R" and involves restarting the device.
What is Reboot and Reconnect?
This core Azure service allows you to create and manage virtual machines.
What is Azure Virtual Machines?
This Microsoft Entra feature helps users authenticate by sending a verification code to their phone or email.
What is Multi-Factor Authentication (MFA)?
Microsoft Intune is part of this suite of cloud-based services for managing devices and apps.
What is Microsoft Endpoint Manager?
Zabbix uses this protocol, commonly known for its simplicity, to monitor devices and gather data.
What is Simple Network Management Protocol (SNMP)?
This IT tool allows you to control a user's computer remotely to troubleshoot issues.
What is Remote Desktop Protocol (RDP)?
In Azure, this is a logical container for holding related resources such as VMs, databases, and storage accounts.
What is a Resource Group?
Microsoft Entra is Microsoft's cloud-based identity service, previously known by this name.
What is Azure Active Directory (Azure AD)?
This feature in Intune allows admins to remotely wipe a device in case it’s lost or stolen.
What is Remote Wipe?
In Zabbix, this term refers to the customizable alerting system that notifies admins when an issue arises.
What are Triggers?
Before escalating an issue to Level 2, you should ensure that the problem isn't caused by this simple, yet often overlooked issue related to hardware.
What is unplugged or loose cables?
This Azure service ensures that applications automatically scale to handle varying traffic levels.
What is Azure Autoscale?
This feature allows users to access multiple applications with one set of login credentials.
What is Single Sign-On (SSO)?
To manage and protect mobile apps, Intune uses these policies that govern how data is used in apps.
What are App Protection Policies?
This is the name of Auvik’s feature that maps out your entire network infrastructure, showing device connections.
What is Network Topology Mapping?
This type of IT service model is where the user submits a ticket for an issue, and it’s categorized by priority before being handled.
What is Incident Management?
Azure uses this tool to monitor and visualize your cloud resources, displaying metrics and logs for easy analysis.
What is Azure Monitor?
In Microsoft Entra, this security feature automatically blocks sign-ins from unfamiliar locations or devices.
What is Conditional Access?
In Intune, this is the method of enrolling personal devices where users access company resources without fully enrolling the device into management.
What is BYOD (Bring Your Own Device) with App Management?
In Zabbix, these pre-configured sets of monitoring parameters make it easier to monitor common devices like servers and routers.
What are Templates?
This is a standard ITIL framework process for ensuring that changes to IT services do not cause service disruptions.
What is Change Management?
This Azure service lets you secure your virtual network with policies and is the cloud equivalent of a firewall.
What is Azure Network Security Groups (NSG)?
This Microsoft Entra feature enables organizations to manage devices and enforce security policies even when devices are outside the corporate network.
What is Azure AD Join?
This type of report in Intune helps administrators check device compliance with organization policies and standards.
What is a Compliance Report?
This feature in Auvik lets you automate configuration backups of network devices, helping prevent data loss.
What is Configuration Backup?