Book of Record
The enterprise system that combines all customer/member data into a single repository.
What is Customer Relationship Management?
The three Genesys Cloud interactive channels currently in production.
What are voice, text and email?
Not D1 or D4, this application ensures service trucks make it to the stranded motorist.
What is D3?
Goal of this project is to implement an end-to-end environment that replaces D3.
What is NextGen ERS?
If only there was a resource for car sharing.
What is Gig Car Share?
The third party vendor that AAAWA is partnered with to build a CRM/ERP/HCM strategy.
Who is Avasant?
These two applications will replace Avaya desk phones.
What are Genesys Cloud and MS Teams?
Created by our Auto Club Enterprise friends, AAAWA is piloting on the mobile app.
What is Chatbot?
Conversations around reimaging road service began in this year.
What is 2015?
Let's find a way to offer a discounted AAA membership program for everyone in our organization.
What is the Affiliated Membership Platform (AMP)?
Deployment of a CRM is expected to occur in this quarter.
What is 2Q24?
These two groups were the first sales agents to move to Genesys Cloud.
What are the Insurance Sales Academy and the Baker Region?
The goal of the self-service intiatives is to increase the number of self-services transactions by this percentage.
What is 15%
This is the scheduling tool offered by Salesforce.
What is Field Service?
The software application for purchasing an AAA membership for my mom in Colorado.
What is Gift Center?
This strategic plaform may be last in line for replacement, but won't delay any PTO requests.
What is Human Capital Management (HCM) or Dayforce?
My job here is finished, and this code is the final step.
What is a wrap-up code?
A committee facilitated by the National office, this group worked to ensure the AAA roadside experience remained 'Undisputed'.
What is ULRA (Undisputed Leader in Roadside Assistance?
Fondly known as MCU, it replaces MITA.
What is Member Care Utility?
This dollar amout represent the current cost of people and technology to support our current CRM/ERP/HCM applications.
What is $2.6M?
M365 tools and capabilities ensure we can support this type of work model.
What is hybrid?
What is text?
This current dispatch and routing application makes liberal use of the letter 'g'.
What is Bringg?
This development partner resides in Buenos Aires and ensure the gift of membership keeps on giving.
What is Baufest?