Hardware
Primary component to connect every working part of the Hardware
What is a Mainboard?
Extension of an executable
what does .exe stand for
Co-Founder of Microsoft
Who is Bill Gates
Support level which answeres calls in first place
What does 1st Level Support mean?
Local Area Network, but wireless
What is Wifi/Wireless Lan
A part which can only store but nothing more
ROM or read-only-memory
To protect your device from "intruders"
Anti-Virus Software
Co-Founder of Apple
Who's Steve Jobs
Tool for working with customer tickets
Four octets of bits which allow you to communicate in a network
What is a IP-Address?
What storage type is currently the fastest?
Flash Drive
A stage of development, to get the product tested by outsiders
Alpha-Stage
Current CEO of Google Inc.
Who is Sundar Pichai
Highest priority for a customer ticket
What is a Crisis Priority?
Specifies the Network-/Hostpart in IP-Addressing
What is a Subnetmask?
Controlling "mechanism" for Data-Devices
What is a Data-BUS?
Integrated tool to scan Windows system files
What is the System File Checker (sfc)
Founder of a warehouse that does NOT pay any taxes
Who is Jeff Bezos
Well-known tool for connecting to a customer's computer
What is TeamViewer?
Active component which seperates Collision Domains
What are Switches?
What device could safe your components in case of power failures?
What is USP or uninterruptable power supply
Main Protocoll used by Office365
What is MAPI?
Main Developer of the Linux Kernel
Who is Linus Torvalds
Highest level for customer support
What is a 3rd level support?
Way to filter/define traffic on a Firewall
What are Access-Lists?