Sub-Tower Definitions
Units of Measure
General Terminology
Name the Sub-Towers
Name the Possibilities
100

Centralized print resources supporting customer billing, documentation, and internal printing needs.

Central Print

100

Online Storage

Terabytes

100

This acronym refers to the fully-loaded cost of infrastructure or applications and includes more than just the purchase price of a device or app

TCO (total cost of ownership)

100

Data Center

- Enterprise Data Center

- Other Facilities


100
My team designs a process to help mitigate risk and monitors and incidents that arise

Compliance or Operations Center

200

High-performance storage resources designed to meet the speed and volume demands of AI workloads, supporting rapid data access and retrieval for machine learning and deep learning processes

AI Storage

200

Help Desk

# of tickets / ticket resolve time

200

Software that allows a server to be partitioned into multiple virtual machines

Hypervisor

200

Storage

- AI Storage

- Mainframe Online Storage

- Mainframe Offline Storage

- Online Storage

- Offline Storage

200
My team owns the IT infrastructure that houses all backup information in the case of a disaster

Disaster recovery OR data, storage, server, etc.

300

Integrated appliances combining compute, storage, and network functionalities within a single solution, designed for streamlined deployment in data centers or similar infrastructure locations.

Converged Infrastructure

300

Workspace

# of Personal Computers

300

Internet based software that is not installed locally and can be accesses from anywhere

SaaS

300

Risk & Compliance

- Identity & Access Governance

- Regulatory & Audit

- Risk Management

300

My team owns the Single-Sign-On (SSO) password rotation & employee compliance and firewall software

Security

400

Abstracted compute services where infrastructure management is fully handled by the platform provider, and resources scale automatically based on demand. Designed for event-driven and stateless application workloads.

Serverless

400

Enterprise Data Center

kW - mo or SqFt

400

A project management method that aims to deliver value incrementally over the course of the project

Agile

400

End User

- Conferencing & AV

- Deskside Support

- Help Desk

- Mobile Devices

- Network Printers

- Workspace


400

My team purchases our IT supplies from a reseller, including desktops, hypervisor software, communication tools such as zoom, Microsoft teams, their associated accessories (ex. zoom bar), and additional communication tools such as headsets.

Workspace, Compute, End User Software, Conferencing & AV, and Voice

500

Resources supporting strategic portfolio management and investment in business and technical initiatives, covering project and product oversight, funding, and prioritization. Includes Solution Owners, Project/Program/Portfolio Managers, PMO, AMO, and related resources.

Tech Portfolio & Project Management

500

Mainframe

MIPS (double points for definition of MIPS)

500

This acronym refers to a virtual partition of a storage drive

Storage LUN (double - points for the definition of LUN)

500

Application

- AI Models

- Blockchain & Tokenization

- Container Orchestration

- Development

- Licensing

- Middleware

- Mainframe Middleware

- Support & Operations

500

My team is responsible for optimizing the use of IT's resources, including designing and monitoring processes related to incidents, changes, and requests, as well as executing upon them.

Enterprise Architecture, ITSM, and Help Desk