Centralized print resources supporting customer billing, documentation, and internal printing needs.
Central Print
Online Storage
Terabytes
This acronym refers to the fully-loaded cost of infrastructure or applications and includes more than just the purchase price of a device or app
TCO (total cost of ownership)
Data Center
- Enterprise Data Center
- Other Facilities
Compliance or Operations Center
High-performance storage resources designed to meet the speed and volume demands of AI workloads, supporting rapid data access and retrieval for machine learning and deep learning processes
AI Storage
Help Desk
# of tickets / ticket resolve time
Software that allows a server to be partitioned into multiple virtual machines
Hypervisor
Storage
- AI Storage
- Mainframe Online Storage
- Mainframe Offline Storage
- Online Storage
- Offline Storage
Disaster recovery OR data, storage, server, etc.
Integrated appliances combining compute, storage, and network functionalities within a single solution, designed for streamlined deployment in data centers or similar infrastructure locations.
Converged Infrastructure
Workspace
# of Personal Computers
Internet based software that is not installed locally and can be accesses from anywhere
SaaS
Risk & Compliance
- Identity & Access Governance
- Regulatory & Audit
- Risk Management
My team owns the Single-Sign-On (SSO) password rotation & employee compliance and firewall software
Security
Abstracted compute services where infrastructure management is fully handled by the platform provider, and resources scale automatically based on demand. Designed for event-driven and stateless application workloads.
Serverless
Enterprise Data Center
kW - mo or SqFt
A project management method that aims to deliver value incrementally over the course of the project
Agile
End User
- Conferencing & AV
- Deskside Support
- Help Desk
- Mobile Devices
- Network Printers
- Workspace
My team purchases our IT supplies from a reseller, including desktops, hypervisor software, communication tools such as zoom, Microsoft teams, their associated accessories (ex. zoom bar), and additional communication tools such as headsets.
Workspace, Compute, End User Software, Conferencing & AV, and Voice
Resources supporting strategic portfolio management and investment in business and technical initiatives, covering project and product oversight, funding, and prioritization. Includes Solution Owners, Project/Program/Portfolio Managers, PMO, AMO, and related resources.
Tech Portfolio & Project Management
Mainframe
MIPS (double points for definition of MIPS)
This acronym refers to a virtual partition of a storage drive
Storage LUN (double - points for the definition of LUN)
Application
- AI Models
- Blockchain & Tokenization
- Container Orchestration
- Development
- Licensing
- Middleware
- Mainframe Middleware
- Support & Operations
My team is responsible for optimizing the use of IT's resources, including designing and monitoring processes related to incidents, changes, and requests, as well as executing upon them.
Enterprise Architecture, ITSM, and Help Desk