Show:
Work Orders
The Extras
Pot Luck
Troubleshooting
Who's WO is it?
100
Three items that need to be confirmed when you open work orders.
What is Name, Number, Location
100
"Quick" way of clearing MFD problems.
What is a quick reset.
100
Send people here to get help with Library Research
What is a Research Librarian
100
The three items that you should confirm when opening a work order.
What is name, phone, location
100
Computer fixes, Print Credits, and general issues.
What is In-House Serviceable.
200
The email address for people to create their own work orders.
What is helpdesk@hws.edu
200
One for one, from the Help Desk. HWS owned computers get priority.
What is the Computer Loan Policy
200
The website where you can find virus protection and network configuration documents.
What is www.hws.edu/netreg
200
To turn off the wireless mic in the Geneva Room.
What is hold the mute button for three seconds.
200
Lab Machines, Pharos problems, Fac/Staff "House Calls"
What is Field Service
300
The thing that must be in every work order to prevent the little vein in Tom's head from popping out.
What is detail troubleshooting steps taken.
300
Take an ID before issuing a LC guest account, and check printing log to determine charges before returning ID.
What is Guest Account Policy
300
Send people here to check out Library resources.
What is the Circulation Desk
300
After installing Malware Bytes the next important steps.
What is update the definitions
300
Mailbox issues, share permissions, account problems
What is NSI
400
These items need to be "logged" as interactions.
What is EVERYTHING!
400
Where to go for Video Adapter, iPod, Camera loans
What is the TRC
400
Where you can manage your schedule and time off requests.
What is when to work (www.whentowork.com)
400
The first thing to check in a smart class room
What is the computer is on
400
PA Setups, microphones for events, projection systems, smart classrooms
What is CES
500
What you don't want from Tom at 8AM the day you don't have class.
What is a call to get more detail on a work order ;0)
500
The VPN webpage
What is access.hws.edu
500
If a user can't log into Webmail or other authenticated services.
What is try other log in services
500
The number all HWS IP addresses begin with
What is 172
500
PeopleSoft problems, Webpage issues
What is IT Solutions