True / False
Aramco has partnered with leading healthcare providers to offer support to employees who may experience stress & anxiety.
True
What does the 'Q' in IQ refer to?
Quotient
In the 'EI framework' what is being assessed on the top horizontal level, 'others' or 'self'?
self
What is positive or 'good stress' also known as?
eustress
In the EI self assessment survey, what is indicated by a score in the range 17-32?
balance(d)
Improving EI in the workplace may have positive impact on employee productivity & engagement.
True
In the EI section 'Self Management', which characteristic refers to the ability to change and be flexible according to circumstances?
adaptable
What is being evaluated in the quadrant covered by 'Others' and 'To Do'?
Relationship Management
Which type of stress is usually due to factors 'outside of your control'?
distress
'Eat', 'play', 'sleep' or 'plan' may be techniques to reduce what?
stress
Being 'adaptable' & 'reliable' are characteristics of 'Social Awareness' on the EI framework.
False
In showing 'empathy', the 4th step requires us to 'change _ _ _ _ _ _ _ _ _ _ _.'
perspective
In which quadrant might you be considered to be 'perceptive of others'?
Social Awareness
Complete the def: 'Stress is the pressure our minds and bodies experience when we try to h _ _ _ _ _ c _ _ _ _ _ _ _ _ _.'
handle challenges
Someone who states, 'I feel for you. I am sure you will be OK.' may be expressing _ _ _ _ _ _ _ _.
sympathy
'Eustress' is normally related to factors outside of our control.
False
In the 4 levels of 'emotional connection', which example is given as stronger than 'empathy'?
compassion
In 'Self Awareness' what comes between a 'situational trigger' and 'physical reaction'?
brain interpretation
Which pronoun is crucial to emphasise when providing 'empathy'?
'we'
'Withdrawal', 'isolation' and 'avoiding interaction with others' are examples of which type of symptom shown by those suffering stress?
social
There is a direct relationship between levels of 'trust' and being able to establish 'rapport'.
True
In the 'Phases of Relationships', what are the 3 steps which need to be recycled between 'Start' and 'End'?
build - maintain - repair
In 'Relationship Management' what should people be able to 'build with others'?
rapport
In the '4 steps for showing empathy' what should people avoid?
judgement
What is one 'behavioural symptom' you may recognize in stress shown by others?
decreased productivity / increased absenteeism / reduced quality of work