True / False
IAWDD offers soft skills courses to develop their employees.
True
What does the 'Q' in IQ refer to?
Quotient
In the 'EI framework' what is being assessed on the top horizontal level, 'others' or 'self'?
self
What is positive or 'good stress' also known as?
eustress
In the EI self assessment survey, what is indicated by a score in the range 17-32?
balance(d)
Improving EI in the workplace may have positive impact on employee productivity & engagement.
True
In the EI section 'Self Management', which characteristic refers to the ability to change and be flexible according to circumstances?
adaptable
What is being evaluated in the quadrant covered by 'Others' and 'To Do'?
Relationship Management
Which type of stress is usually due to factors 'outside of your control'?
distress
'Eat', 'play', 'sleep' or 'plan' may be techniques to reduce what?
stress
Being 'adaptable' & 'reliable' are characteristics of 'Social Awareness/Empathy' on the EI framework.
False
What is one positive quality of social awareness/ empathy?
•Perceptive of others
•Relates to people
•Collaborate
•Senses other’s feelings
In which quadrant might you be considered to be 'reliable'?
Self Management
Complete the def: 'Stress is the pressure our minds and bodies experience when we try to h _ _ _ _ _ c _ _ _ _ _ _ _ _ _.'
handle challenges
Name two 'Do's" for rewording negative self talk
DO use positive verbs (can, do, will)
DO use positive future scenarios
DO emphasise your personal contribution to team success
DO promote solutions not problems
'Eustress' is normally related to factors outside of our control.
False
This emotional intelligence skill involves regulating your emotional responses. Managing stress and choosing a thoughtful response instead of reacting emotionally.
What is self management?
In 'Self Awareness' what comes between a 'situational trigger' and 'physical reaction'?
brain interpretation
When noticing recognising stress in others it is important that these signs are?
Repeated and out of character
Sympathy notices feeling but empathy.......
seeks understanding
There is a direct relationship between levels of 'trust' and being able to establish 'rapport'.
True
In the 'Phases of Relationships', what are the 3 steps which need to be recycled between 'Start' and 'End'?
build - maintain - repair
In the EI framework, this skill must come before self management, because you can't regulate emotions you don't recognise.
What is self awareness?
Individuals that can motivate themselves, read social cues, and build strong relationships
What is a socially intelligent person?
Noticing a decrease in a colleagues work production and approaching them with empathy reflects which EI component?
What is social awareness/empathy?