Methods
Focusing on quantitative measures, this method is based on creating virtual models to mimic real-world systems in order to test, change, and predict certain outcomes for a process, with the aim of potential improvement.
What is Simulation?
This tool visually shows the interactions between a customer and a service across various touchpoints, helping to identify pain points and opportunities for improvement.
What is the customer journey map?
This overarching concept entails various IT systems and tools that enable organizations to enhance efficiency and effectiveness by streamlining, automating, visualizing, and optimizing their business processes.
What is Business Process Management Software?
The term provided by Edmondson (1999) which is defined as a shared belief that a team is safe for interpersonal risk taking.
What is the term Psychological Safety?
Two differing, yet alike, methods, one focusing on empathetic problem-solving and iterative ideation, while the other is an extension focusing specifically on intangible products.
What is Design Thinking and Service Design?
This method - as introduced in ITEPI - incorporates nine patterns for improving processes for more sustainable outcomes.
What is Green BPM?
This visual representation in Design Thinking symbolizes the divergent and convergent stages of problem-solving, showing the process of exploring a wide range of ideas before narrowing down to the best solution.
What is the Double Diamond?
The software that addresses the needs of companies (e.g., coordination) rather than the needs of individuals or teams
What is Enterprise Software?
These were the authors of the case study in the NHS Trust Hospital that discussed the challenges of transferring best practices in process reengineering efforts.
Who are Newell et al. (2008)?
This Japanese term, part of lean management, means 'continuous improvement'.
What is Kaizen?
Originating from automotive manufacturing, this methodology focuses on optimizing processes to maximize efficiency and minimize waste.
What is Lean Management?
These sequential stages form the backbone of the DMAIC model within the Six Sigma method.
What are the stages 'define, measure, analyze, improve and control'?
This type of IT manages the flow of tasks to the appropriate employees at the right time, expediting work throughout the entire process.
What is Workflow Management System?
Feldman & Pentland (2003) describe these two aspect of routines; one that denotes actions or symbols demonstrating norms, and another that describes actions or statements effecting change in social reality.
What is the Ostensive and Performative aspects?
According to Jarvenpaa and Stoddard (1998), these two terms represent distinct approaches to change in Business Process Management. One signifies a dramatic shift, while the other signifies incremental improvements.
What are Radical and Evolutionary changes?
This method aims to radically redesign processes to achieve significant improvements in performance and efficiency.
What is Business Process Reengineering?
This is the fourth type of workflow – touched upon in the quantiative foundations modules of ITEPI – besides Sequantial Flow, Rework Loops, and Alternative Activities.
What is Parallel Work/Activities?
This type of IT tool manages applications and databases needed during the execution of a process, eliminating data silos and enhancing business agility.
What is Enterprise Application Integration?
These authors argue that as organizations become more entrenched in their routines and exploit existing knowledge and capabilities, they may inadvertently hinder exploratory activities and innovation.
Who are Benner and Tushman (2002)?
The amount of 'spaces', in the Design Thinking method.
What is the number three? (Inspiration, Ideation, and Implementation).
This method aims for near perfection in quality, defined as achieving a defect rate of only 3.4 per million opportunities.
What is Six Sigma?
This technique involves creating random inputs based on defined probability distributions and then running simulations to see what output are appearing as a result, in order to model uncertainty or variability in a process.
What is the Monte Carlo technique?
According to Baiyere et al. (2020), these three traditional logic types of BPM are deemed misaligned with digital transformation and are thus subject to revision.
What is Process logic, Infrastructure logic, and Agential logic?
Besides deterministic machines, dynamic complex systems, and interacting feedback loops, this is the last and fourth perspective out of four, mentioned in Melao and Pidd (2008).
What is the fourth perspective Social Construct?
The remaining issue that significantly contributed to ''failure" of the initiative at TELECO, besides IT knowledge management and Leadership, discussed in Sarker & Lee's case study (2008).
What is Communication?