Service Value Chain (SVC)
Continual improvement of services, practices, and all value chain activities to ensure that they align with the changing needs of the organization.
Improve
Sets of organizational resources designed for performing work or accomplishing objectives
Service Management Practices
Use existing processes, systems, and practices that are already working well.
Start where you are
Manage IT assets throughout their lifecycle.
IT Asset Management
Organizational structure and culture
Organizations and People
Ensure a shared understanding of the vision, current status, and direction for all products and services.
Plan
An ongoing effort to improve products, services, and processes.
Continual Improvement
Always align actions to the customer’s needs and create value for stakeholders.
Focus on Value
Build and maintain positive relationships with stakeholders.
Relationship Management
Series of steps an organization takes to create and deliver products and services to consumers
Value Streams and Processes
Interact with customers, users, and stakeholders to understand their needs, requirements, and expectations.
Engage
Universal recommendations that guide organizations across various situations.
Guiding Principals
Make small, incremental improvements with regular feedback to ensure value is being added.
Progress Iteratively with Feedback
Ensure services are available as needed
Availability Management
Technologies used in designing, building, and operating services
Information and Technology
Ensure products and services meet stakeholder expectations for quality, costs, and time to market.
Design & Transition
The framework within which organizations are directed and controlled.
Governance
Work together across teams and share information to improve outcomes and promote transparency.
Collaborate and Promote Visibility
Ensure services meet performance requirements.
Capacity and Performance Management
Relationships with other organizations involved in service delivery
Partners and Suppliers
Ensure service components are available when and where needed to meet agreed-upon specifications.
Obtain and Build
The core operational model for creating, delivering, and improving services.
Service Value Chain
Understand the whole picture and think about how individual components work together within the organization.
Think and Work Holistically
Identify and manage the root causes of incidents
Problem Management
Leadership and management styles
Organizations and People